McDonald's ANZ - Warranty Guidelines

W ARRANTY G UIDELINES

ANZ

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Contents WARRANTY GUIDELINES.............................................................................................................. 4

1.1 IDENTIFYING A H+K WARRANTY JOB ........................................................................... 4

1.2 e-Tech MANAGEMENT CONSOLE (Service agents & store approvers) ...................... 4

1.3 INVOICES ........................................................................................................................... 5

1.4 GENERAL EXCLUSIONS .................................................................................................. 6

1.5 e-TECH ............................................................................................................................... 6

1.6 PARTS ................................................................................................................................ 7

1.7 COLLECTION OF FAULTY PART/S FOR RETURN ......................................................... 7

1.8 OUTSTANDING WARRANTY JOBS REPORT ................................................................. 7

1.9 GENERAL .......................................................................................................................... 8

1.10 MANUFACTURER LABOUR SCHEDULE ..................................................................... 8

ACCUBANKER .............................................................................................................................. 10

A J ANTUNES & CO...................................................................................................................... 11

ATC / DÜRR TECHNIK.................................................................................................................. 13

APC………………………………………………………………………………………………………….15

BARISTA TECHNOLOGY BV – PUQPRESS ................................................................................ 17

CARPIGIANI .................................................................................................................................. 20

CARTER HOFFMANN................................................................................................................... 23

CORNELIUS .................................................................................................................................. 24

ELKAY INTERIOR SYSTEMS ....................................................................................................... 35

FRANKE - FRY DISPENSER ........................................................................................................ 36

HEMRO GROUP ........................................................................................................................... 41

H+K EQUIPMENT.......................................................................................................................... 45

HATCO .......................................................................................................................................... 47

MARKETING CREATION .............................................................................................................. 48

MATRIX CATERING...................................................................................................................... 49

NUOVA SIMONELLI…………………………………………………………………………………….… 53

PENTAIR (SHURFLO PUMPS……………………………………………………………… . .…………. 59

PERFECT MOOSE - SCHUILENBURG NV .................................................................................. 60

PRINCE CASTLE LLC................................................................................................................... 63

QC INDUSTRIES........................................................................................................................... 66

SANREMO..................................................................................................................................... 68

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TESUCO TECHNICAL SUPPLIES COMPANY ............................................................................. 71

WELBILT - GARLAND ................................................................................................................... 72

AUSTRALIAN WARRANTY – WHO TO CONTACT ...................................................................... 75

AT A GLANCE: H+K ADMINISTERED WARRANTY ................................................................ 75

AT A GLANCE: NON-H+K ADMINISTERED WARRANTY ....................................................... 76

NEW ZEALAND WARRANTY – WHO TO CONTACT................................................................... 78

AT A GLANCE: H+K ADMINISTERED WARRANTY ................................................................ 78

AT A GLANCE: NON-H+K ADMINISTERED WARRANTY ....................................................... 79

AMENDMENT HISTORY ............................................................................................................... 80

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WARRANTY GUIDELINES

1.1

IDENTIFYING A H+K WARRANTY JOB

EMAIL - The service agent will receive an email from e-Tech with the below information. This includes the installation date, if under warranty & the warranty holder. If stated as H+K International this document applies. EXAMPLE Email Subject: A McDonalds Service Request HK-AXXXX-XXXXXX has been allocated to you.

A new service request has been created. Details as follows:

Service Agent: SERVICE PROVIDER NAME Ticket Number: HK-AXXX-XXXXXX Store: SMITHVILLE Address: SMITH ST, NSW, 2211 Phone number: 987654321

Affected Machine: EQUIPMENT Serial Number: 123456789ABC

Machine Etech Description: EQUIPMENT Machine Part Number: IMI8-EQUIPMENT Machine Station Name: Beverage Cell Machine Category Name: Beverage Machine Installation Date:19/08/2022

Created By: user.1234 Problem Description: Cannot serve product / Safety Issue , Equipment not working

Under Warranty: Yes Warranty Holder: H&K International Parts only Warranty: No

Identifying A H+K Warranty Job

Store has requested service during regular hours

This service request was created 20/03/20XX 10:32. If you wish to respond to this service request, you must do so immediately.

Follow the link below to view more details and / or respond to this service request. https://emp.hkaustralia.com.au/

1.2 e-Tech MANAGEMENT CONSOLE (Service agents & store approvers)

On the service request on the e- Tech management consile, a ‘warranty claim’ number will generate when the service agent accepts the e-Tech request. This is an indication of equipment under warranty where the warranty holder is H+K.

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WARRANTY GUIDELINES

1.3

INVOICES

Invoice must be received within 30 days of the repair completion date Where required, parts must be returned within 30 days of repair completion date The following details must be supplied on the invoice and service report:

o Warranty claim number o Date work completed o Restaurant Site Number and Restaurant Name o Equipment Model & Serial Number o Accredited Technician Name o Itemised time spent on job including travel charges o Call out/service fee o Labour hours o Additional travel (over 80km)

o All consumables used o Parts used (at $0.00) o Detailed description of fault and work carried out, so the manufacturer understands what has occurred o Coffee equipment - must contain tamp/cup and cleaning counts o Shake/Sundae equipment – must contain the cone count o Equipment software issues – error codes, error logs and version of software. o List parts used at zero dollar value – you must list the part number and description o Photos and/or videos of faults and corresponding parts are to be taken and sent with the service agent’s invoice.

See sample invoice on page 9 of this document

Australia – Invoices to be emailed to Australian.Finance@hki.com New Zealand – Invoices to be emailed to NewZealand.Accounts@hki./com

IMPORTANT NOTE •

Invoices received after 30 days of repair completion date will not be paid. • Faulty parts received after 30 days of repair completion date will be returned to the agent at their cost and invoiced to the service agent. • Invoices without sufficient detail of the repair and required information will be sent back to the agent for resubmission before the 30-day cut off. • When faulty parts are requested to be returned, the invoice will not be paid for that claim until the parts have been returned for the same claim. If no parts are returned within 30 days, the invoice will not be paid, and the warranty claim will be closed. For any warranty claims closed due to due parts and/or invoice not being received within 30 days of repair completion date will be communicated via email to the service agent.

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WARRANTY GUIDELINES

1.4

GENERAL EXCLUSIONS

The following items are not covered under warranty. Each manufacturer may have a specific list of exclusions in addition to this list. o Tolls o Parking fines and parking fees o Training costs o Relocation costs (to offsite location or within store) o Installation costs o Issues arising from failure to follow proper installation instructions o Calibrations/Brixing o Sundries o Adjustments o Issues due to user error

o Wear & tear components (consumables) o Attendance by technician and no fault found o Improper storage and handling o Accommodation o Unauthorised return visit/s per claim o Improper or unauthorised repairs o Overtime, after hours & public holiday charges o Unapproved 2 nd technician

o 2 nd call out fee (per claim) charged on authorised return visit o Postage, freight/handling and warranty administration costs o Issues due to lack of maintenance or cleaning o Reprogramming o Misuse, alteration or abuse of equipment o Fault because of preventative maintenance not being completed o Preventative maintenance work (PM Kits) o Time spent seeking tech support o Parts returned incomplete, not assembled or damaged due to inadequate packing

1.5

e-TECH

All technicians must sign in when they arrive at the restaurant (including completing a risk assessment) and sign out when they leave.

If leaving to pick up a part the service request should be put on-hold in e-Tech When technicians encounter issues at the restaurant (no passwords etc.).

• Use the Covid19 login which is the store number. • Contact H+K customer service 1800 032 203 Cost breakdown should be completed for all service requests, by the service agent. NOTE: Upon attendance the model & serial number must be verified by the technician & match the warranty request – if there is a discrepancy the technician is to advise H+K Warranty via phone or email.

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WARRANTY GUIDELINES

1.6

PARTS

Technicians must carry appropriate van stock to allow for “first time fix” (see warranty guidelines for recommended van stock) If part/s are required to complete the repair & the technician does not have them in their van H+K Warranty must be contacted the same day via email warrantyanz@hki.com The email must clearly be marked as stock required for warranty job and include the following: • Warranty number • Part number • Part description • Details on where parts are to be delivered • State if the customer can or cannot serve product Van stock used is replenished – H+K do not credit parts used on warranty claims. Faulty parts must be kept for 90 days, by the service agent from repair completion date as they may be requested by the manufacturer for testing Faulty parts that are required to be returned must be received within 30 days of the repair completion date with each part labelled clearly showing the part number and warranty claim number. • If a part provided under warranty was not used – please label as ‘not used’ with the part number and warranty claim number. If you require part numbers please refer to exploded diagrams and/or service manuals on Egnyte website https://hki.egnyte.com or search the equipment on anz.hkionline.com for part images and exploded diagrams. • Package items appropriately and safely for return so there is no risk of damage during the return freight – please refer to exclusions list. • Email warrantyanz@hki.com the following: o warranty claim number o part number/s o total weight o height, depth & width o total number of cartons to be returned. • The courier will contact you via phone to confirm the pickup. • A connote will be provided by the courier via email to print and place on the package. 1.7 COLLECTION OF FAULTY PART/S FOR RETURN H+K Warranty will send an automatic report weekly to the service agent via email. The service agent will be required to provide an update on all outstanding jobs that are incomplete or not yet finalised. If the warranty claim was signed out/completed on e-Tech over 30-days ago, it will be highlighted red. We will urgently require an update on the warranty claim/s that are overdue. If no updates are received by week end (report sent Monday, must have updated by Friday) the job will be rejected due to age and we will be unable to process a warranty claim with the manufacture. This will be communicated via email to the service agent 1.8 OUTSTANDING WARRANTY JOBS REPORT

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WARRANTY GUIDELINES

1.9

GENERAL

Labour should not exceed manufacturer guidelines – if the service agents think it will take longer, they should seek approval from the appropriate H+K Technical Service Manager and this additional time must be justified in the service agent repair details on the invoice. This gives the warranty claim the best chance for full approval. Each technician to attend training with H+K or manufacturer for any equipment they repair. It is critical service agents attend further training for new models, this can be face-to-face or online. Equipment should not be removed from site for repair unless authorised by H+K Technical Service Manager

1.10 MANUFACTURER LABOUR SCHEDULE

Refer to the labour schedule available in the warranty guidelines for manufacturers allowable repair times. If repair times exceed those stated in the warranty guidelines document, charges not covered by the manufacturer will be invoiced to the restaurant by H+K.

1.11 PARTS ONLY CLAIMS

The following information is required to submit a 90 day ‘ parts only ’ warranty claim: • Store name & store number • Machine type and model • Serial number of machine • Part number • Date purchased from H+K and invoice number • Date part installed • Date part failed • Detailed description of fault (what is faulty on or about the part) • Send photos and/or video to further supports the claim NOTE: claims without supporting information such as photos/videos will not be accepted.

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WARRANTY GUIDELINES

1.12 SAMPLE INVOICE

Invoice # your invoice number Invoice Date this represents the date you sent your invoice to H+K

Joe Smith Technical 20 Smith St Smithfield, VIC, 3327 Ph: (09) 5552975 Email: servicecompany@techpark.com.au

Warranty Claim No. HK-EWR-0000 on e-Tech request McDonalds QUEEN STREET – Restaurant Number 123 restaurant name & number

3 Barrel Viper – Serial Number: 62A1146VP070 the machine worked on and the serial no. If the unit has a cup count (coffee) or cone count (Carpigiani) this must be noted on the invoice

Attended add date you attended site as unit was add detail on what machine was doing/not doing I observed add detail on what you saw while on site – video can also be taken & sent to show machine in operation and the reported fault occurring I did add detail on what the technician did to repair the unit and make it operational (e.g. referred to technical bulletin etc.)

If these details are on your company’s service report you can attach the service report to your invoice however we must have all of these details

If the technician had to clean a part to reinsert into the unit to make it operational or clear a blockage, please provide detail on what had to be cleaned off the part i.e.: dirt particles, syrup etc. and provide a photo to further support the claim

The technician would normally describe how the unit was operating when you left the site – technician can (if they wish) also provide video evidence of this.

Call out/service fee this covers 80km’s travel

$ 90.00 $180.00

Labour 2hrs @ $90.00 per hour

Excess travel Any additional travel over 80kms should be charged as one line item on your invoice

1 x IMI6-5556631 VALVE parts used must be listed at nil $value with part no $0.00

Pre GST-Total

$270.00 $27.00 $297.00

GST

Total Invoice Inc GST

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ACCUBANKER

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment D470 COUNTERFEIT DETECTOR, PLUG IN, AUS D450 COUNTERFEIT DETECTOR, PLUG IN, AUS

Length of Warranty Period 3 years parts only (from manufacturer shipment date)

What AccuBANKER Will Cover Parts only No labour or travel

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

Installation Information The equipment needs to be placed in a clean, dust free environment. Avoid direct exposure to magnetic interferences which will affect how the sensors operate (e.g. microwave, mobile phone or WIFI devices)

Additional Information Videos of the fault can be emailed to warrantyanz@hki.com for review.

Recommended Weekly Maintenance The use of an air duster can assist in removing the dust deposited into the unit interior.

Using the dusters thin tube nozzle to blow air through the feeding tray slot to remove the dust inside. Make sure do not insert the duster nozzle into the device to avoid touching any of the detector’s components. Repeat several times for better results. Recommended Weekly Maintenance it is highly recommended to use AccBANKER cleaning cards (ACC3-DETCLEANINGK CLEANING CARD KIT DETCKEABINGK) to keep the magnetic heads and conveyor system free of dirtiness, debris and oils. This is a store task.

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A J ANTUNES & CO

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment MUFFIN TOASTER (9200131) W/AUS SPLIT LID EGG COOKER TOASTER HIGH EFF BUN 3V #92108 HIGH EFFIC BUN TOASTER #921084 FRY HOLDING TIMER-MOUNTING

Length of Warranty Period 2 years parts and labour (from the date of installation) 90 days replacement parts only – no labour Fry Timer – 1 year (as these cannot be repaired this is for replacement only)

What A.J. Antunes & Co Will Cover Labour: Maximum 2 hours Travel: 1 call out/service fee (80km’s) + maximum of 2 hours (1 hour each way up to 160km’s)

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Water pressure problems for contamination problems such as foreign material in water lines or inside Travel charges over 2 hours Consequential damages such as loss of profit, loss of time, the cost of repairing or replacing other property which is damaged, or any other incidental damage of any kind. Items such as Grill covers (Release Sheets), gaskets, Conveyor Belt wraps, O-rings, Batteries and light bulbs are CONSIDERED CONSUMABLES AND NOT COVERED UNDER WARRANTY.

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A J ANTUNES & CO

MT-12 MUFFIN TOASTER – RECOMMENDED PARTS LIST

PART NO.

DESCRIPTION

QTY

AS 7000315

RELAY KIT

1

AS 7000833

CONTROL BOARD KIT

1

AS 7000882

POWER SWITCH REPLACEMENT

1

AS 7000348

THERMOCOUPLE

1

AS 7000342

INDICATOR LIGHT KIT

1

AS 7000113

HEATING ELEMENT (200 VOLTS)- AUSTRALIA

1

AS 4070106

RELAY BOARD 25 AMP

1

MANUAL EGG COOKER – RECOMMENDED PARTS LIST

PART NO.

DESCRIPTION

QTY

AS 4010190

SWITCH, MOMENTARY

1

AS 7000370

SOLID STATE RELAY

1

AS 4050214

THERMOCOUPLE

1

AS 7000882

POWER SWITCH REPLACEMENT

1

HEBT-5V TOASTER RECOMMENDED VAN STOCK

PART NO.

DESCRIPTION

QTY

BEARING KIT

AS 7000856

2

RELAY, S.S. DUAL POLE W/

AS 4050240

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

THERMOCOUPLE KIT, 80" LG

AS 7000866

2

DISPLAY BOARD KIT

AS 7000869

1

I/O BOARD KIT

AS 7000870

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

THERMOSTAT, HI LIMIT 371°C

AS 4030352

1

HEBT-3V TOASTER RECOMMENDED VAN STOCK

PART NO.

DESCRIPTION

QTY

HEBT-3V MAIN CTL BOARD

AS 7001151

1

RELAY, S.S. DUAL POLE W/

AS 4050240

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

TRANSFORMER, 240V/12VAC

AS 7001145

1

HI-LIMIT THERMOSTAT KIT

AS 7001144

1

THERMOCOUPLE, TYPE K

AS 4051045

2

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ATC / DÜRR TECHNIK

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment : ATC22 MAIN COMPRESSOR 240V/50HZ ATC22 MAIN COMPRESSOR 240V/50HZ *MAIN COMPRESSOR 240V/50HZ W/90L TANK

Length of Warranty Period: 2 years (or 2000 operational hours) on the entire system. (from date of installation) 5 years (or 5000 operational hours) on the Compressor Head Assembly part only, no labour. 90 days replacement parts only – no labour

Limited terms apply to length of warranty period or operational hours up to 5000, whichever comes first.

What Will be Covered Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms) + fair and reasonable travel charges which must be approved by H+K Service Manager Installation information It to be installed inside or in a fully weatherproof (with ventilation and ambient temperatures not arising above 40c, preferably air conditioning cooling the room to lower the humidity). Failure to do this will automatically void warranty. Preventative Maintenance Requirements Technical PM’s must be completed by trained and approved service technicians to ensure warranty is valid for the warranty period. Failure to complete PM’s may void manufacturer warranty. Additional Information For all warranty claims, proof of Planned Maintenance and a completed Field Service Check List is required for all warranty claims. Failure to produce proof of PM, will void warranty. Warranty Exclusions Refer to “General Exclusions” at the beginning of this document • Failure to complete planned maintenance and provide proof when requested. • Improper Installation - Air Compressor install location does not allow 30 cm (12 in.) on all sides, outdoors and not in a weatherproof shelter. • Evidence found during warranty claim that shock absorbing shipping material has not been removed during installation. • Faults related to air leaks on the restaurant (e.g. beverage syrup pumps). • Damage due to shipping, misuse, mishandling, physical damage. • Repairs by non-authorized service personnel.

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ATC / DÜRR TECHNIK

APPROVED LABOUR SCHEDULE FOR ATC22 WARRANTY REPAIRS

APPROVED LABOUR SCHEDULE FOR AIR COMPRESSOR WARRANTY REPAIRS

PART CODE ATC1-86150

DESCRIPTION

TIME FOR REPAIR

COMPRESSOR REPLACEMENT, 2CYL

1 Hour

ATC1-85610

KIT, CYLINDER AND HEAD REPLACEMENT

10.5 HOUR FOR 1 CYLINDER, OR 1 HOUR FOR 2 CYCLINDERS

ATC1-87175

KIT -REPLACEMENT MEMBRANE DRYER

1 HOUR

ATC1-C1022

PCB ASSEMBLY

0.5 HOUR

The following parts are excluded from the two-year warranty and regarded as wear and tear parts.

PART CODE ATC1-87352

DESCRIPTION

MAINTAINENCE KIT

ATC1-89831

KIT, FILTER, INTAKE

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ACP

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment AMANA DEC14E2 MICROWAVE (AUS) *AMANA SLIMLINE QING OVEN(AUS MFY)

Length of Warranty Period DEC14E2 Microwave McCafé – 1 year parts and labour + 1 additional year for Magnetron parts only (from date of installation) MCHDC521 Microwave Kitchen – 2 years parts and labour + 1 additional year for Magnetron parts only (from date of installation) 90 days replacement parts only – no labour

What Amana Will Cover Labour: USD$170 per claim

Installation Allow at least 7” (17.8 cm) of clearance around top of oven. Allow at least 2 9 /16” (6.5 cm) between air discharge on back of oven and back wall. Allow at least 7” (17.8 cm) around sides of oven. Proper air flow around oven cools electrical components. With restricted air flow, oven may not operate properly, and life of electrical parts is reduced.

Additional Information Second through Third Year (Third Year only for MCDHDC521)

H+K INTERNATIONAL will provide a replacement magnetron tube, tube only that has failed due to workmanship or materials. Owner will be responsible for paying all other costs including labour, mileage/travel and freight.

Warranty Limitations: Begins at date of original purchase. Applies to product used for NORMAL commercial food preparation. Service must be performed by an authorized H+K INTERNATIONAL servicer.

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs, grease shield, air filters are considered consumables and not covered under warranty

Ceramic trays are not covered under warranty if there is evidence that damage was caused by impact, thermal shock, (frozen or refrigerated product placed on warm tray), oven operated with metal pans, oven operated without a food load or lack of proper cleaning and maintenance. Failures caused by accident, fire, flood or acts of nature.

Any modification, alteration, adjustment or repair service not authorized by H+K Grease or other material build-up due to improper cleaning or maintenance. Connection to an improper power supply. Operating an empty oven. Use of improper pans, containers, or accessories that cause damage to the product. Lost or broken air filters or grease shields. Broken ceramic shelves. General rebuilding or refurbishing.

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ACP

MICROWAVE – RECOMMENDED PARTS LIST DEC14E2 & MCHDC521

PART CODE

DESCRIPTION

QTY

AMA1-59194649 AMA1-14179122 AMA1-14179118 AMA1-14179126 AMA1-59114167 AMA1-59174533 AMA1-59174541 AMA1-B5795319 AMA1-20241403 AMA1-20241404 AMA1-59174520 AMA1-59174522 AMA1-14159092 AMA1-R0150185 AMA1-M0805203

LAMP LED

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

KIT, ANTENNA & MOTOR BOTTOM KIT, ANTENNA & MOTOR TOP KIT, INTERLOCK & FUSES & BLOCK ASSY, INTERLOCK SWITCH KIT CAPACITOR .65 & DIODE KIT CAPACITOR - .90 & DIODE CUT OUT THERMAL CAVITY THERMAL CUTOUT CAVITY

CUTOUT-THERMAL 150.STRAIGHT MAGNETRON

KIT, TRIAC (40A) + SNUBBER TRAY, CERAMIC & SUPPORT

TRAY- CERAMIC FLOOR W/SEALER (CONDITIONAL WARRANTY)

ASSY, ANT/RETAINER TOP

FUSE, 20AMP

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BARISTA TECHNOLOGY BV – PUQPRESS

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment PUQ PRESS M2 MATT BLACK PUQ PRESS M2 MATT BLACK 58MM PUQ PRESS M5 MATT BLACK PUQ PRESS M5 MATT BLACK 58MM

Length of Warranty Period: 2 Years parts and labour (from the date of installation) What Warranty Will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms) 90 days replacement parts only – no labour

Cleaning cycle and tamping cycle count must be recorded on warranty invoices and on sign out of e-Tech service requests.

Preventative Maintenance Requirements Technical PM’s must be completed by trained and approved service technicians to ensure warranty is valid for the warranty period. Failure to complete PM’s may void manufacturer warranty.

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. Issues due to lack of maintenance or cleaning Adjustments Issues due to user error Wear & tear components (consumables) Exposure to water

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BARISTA TECHNOLOGY BV – PUQPRESS

RECOMMENDED PUQ PRESS VAN STOCK

PUQPRESS M2 SERIES

PART NUMBER

DESCRIPTION

QTY

BTN2-1210-0047-1 BTN2-1310-0010-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0001-1 BTN2-1210-0100-1

WEAR RING 61X2.5 M2 DRIVE UNIT M2 (GEN 5)

1 1 1 1 1 1 1

INDUCTION SENSOR / CONNECTION SENSOR 6.5MM SHORT CABLE

SENSOR 6.5MM LONG CABLE

AC/DC CONVERTER M2

MOTOR CONTROLLER PCB M2/M5

PUQPRESS M5 SERIES

PART NUMBER

DESCRIPTION

QUANTITY

1 1 1 1 1 1 1

BTN2-1210-0269-2 BTN2-1310-0015-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0154-1 BTN2-1210-0100-1

WEAR RING 61X2.5 - M5 DRIVE UNIT M5 (GEN 5)

INDUCTION SENSOR / CONNECTION SENSOR 6.5MM SHORT CABLE

SENSOR 6.5MM LONG CABLE

AC/DC CONVERTER M5

MOTOR CONTROLLER PCB M2/M5

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BARISTA TECHNOLOGY BV – PUQPRESS

APPROVED LABOUR SCHEDULE FOR PUQ PRESS WARRANTY REPAIRS

PUQPRESS M2 SERIES

PART NUMBER

DESCRIPTION

QTY

BTN2-1310-0010-1 BTN2-1110-0001-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0001-1

DRIVE UNIT M2 (GEN 5) AC/DC CONVERTER M2

30 MINS 30 MINS 30 MINS 30 MINS 30 MINS 30 MINS

INDUCTION SENSOR / CONNECTION SENSOR 6.5MM SHORT CABLE

SENSOR 6.5MM LONG CABLE MOTOR CONTROLLER PCB

PUQPRESS M5 SERIES

PART NUMBER

DESCRIPTION

QTY

BTN2-1310-0015-1 BTN2-1110-0154-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1210-0100-1

DRIVE UNIT M5 (GEN 5) AC/DC CONVERTER M5 INDUCTION SENSOR / CONNECTION

30 MINS 30 MINS 30 MINS 30 MINS 30 MINS 30 MINS

SENSOR 6.5MM SHORT CABLE SENSOR 6.5MM LONG CABLE MOTOR CONTROLLER PCB

The Following pats are excluded from the Puq Press two-year warranty and regarded as wear and tear parts.

WEAR AND TEAR PARTS

PART NUMBER BTN2-1110-0015-1 BTN2-1410-0017-1 BTN2-1110-0090-1 BTN2-1210-0213-1 BTN2-1210-0065-3 BTN2-1210-0275-1 BTN2-1210-0170-3 BTN2-1210-0246-4 BTN2-1210-0106-3 BTN2-1210-0256-1 BTN2-1210-0006-3 BTN2-1210-0243-7 BTN2-1210-0047-1 BTN2-1210-0269-2 BTN2-1210-0192-2 BTN2-1210-0296-1

DESCRIPTION

C14 POWER ENTRY

LED LAMP + CONNECTOR RUBBER FOOT 20MM M5 RUBBER FOOT 20MM M2 DISPLAY STICKER M2 DISPLAY STICKER M5 LOWER CLAMP M2 GLOSS LOWER CLAMP M5 MATT TAMPER BASE M2 - 58.0 TAMPER BASE M5 - 58.0 UPPER CLAMP 71MM M2 UPPER CLAMP71MM M5 WEAR RING 61x2.5 M2 WEAR RING 61x2.5 - M5

GROUND COFFEE BASKET M2 BLK GROUND COFFEE BASKET M5

Page 19 of 81

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CARPIGIANI

Manufacturer requires return of all parts to verify warranty claim.

Equipment COMBO SHAKE/SUN FREEZER (825912120) CARPI K503 TWIN TWIST 191 SP/E/P SOFTSERVE COUNTERTOP AUS

Length of Warranty Period 2 years parts and labour (from the date of installation) K3/K503 - 5 years on original compressor & 1 year on any replacement compressor K3/K503 - 5 years on head assembly (cylinder, hopper, evaporator). 191 - 3 years on original compressor, 5 years on head assembly (cylinder, hopper, evaporator) and 2 years on Motor & Gear Motor 1 year replacement parts only (from date of installation)

What Carpigiani Will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms)

Cone count must be recorded on warranty invoices and on sign out of e-Tech service requests.

The manufacturer requires equipment to be registered on their website by H+K upon return of the commissioning form.

Preventative Maintenance Requirements Technical PM’s must be completed by trained and approved service technicians to ensure warranty is valid for the warranty period. The machine is equipped with an automatic system which calls for washing of the parts in contact with the product every 14 days. This system disables the dispensing function at the end of the fourteenth day. Failure to complete PM’s may void manufacturer warranty. Warranty Exclusions Refer to “General Exclusions” at the beginning of this document External causes such as voltage fluctuations, flooding, excessive temperature, etc. Parts that are normally subject to wear are excluded from warranty coverage (i.e., O-rings, gaskets, drive shaft beater seals, pump gears, scraper blades, belts, etc). The warranty doesn’t cover parts and labour necessary to correct or repair malfunctions or machine failures caused by operator’s errors, machine’s abuse, unauthorized service intervention or external causes .

Page 20 of 81

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CARPIGIANI

APPROVED LABOUR SCHEDULE FOR ALL CARPIGIANI WARRANTY REPAIRS

GUIDELINE: AVERAGE TIME REQUIRED TO PERFORM TECHNICAL INTERVENTIONS ON CARPIGIANI MODELS OPERATION/DESCRIPTION HOURS 1. FIRST INSTALLATION: UN-CRATING, HOOK-UP, WASHING, START-UP AND TRAINING 5.0 2. ADJUSTMENT OF MACHINE FUNCTIONS 0.5 3. SYRUP CALIBRATION 0.15 4. SUNDAE SIDE STRIPPING, WASHING, SANITIZING, REASSEMBLING 1.0 5. SHAKE SIDE STRIPPING, WASHING, SANITIZING, REASSEMBLING 1.5 6. SEARCH FOR REFRIGERANT LEAKS AND RECHARGE 1.0-3.0 THE FOLLOWING IS A LIST OF REPLACEMENTS (DISASSEMBLY OF PARTS, REASSEMBLY AND CHECK-OUT) 7. MIX PUMP MOTOR 1.0 8. MIX AGITATOR SHAFT ASSEMBLY 1.0 9. MIX AGITATOR BELT 0,5 10. GEAR BOX AND MOTOR 2.0 11. COMPRESSOR (A) MECHANICAL PROBLEM-HEAD REPLACEMENT 2.0 12. COMPRESSOR (B) REPLACEMENT PLUS FILTER 2.5 13. MIX AGITATOR MOTOR-DIAGNOSIS AND REPLACEMENT 1.0 14. ELECTRONIC BOARD-DIAGNOSIS AND REPLACEMENT 1.0 15. CONTROL PANEL REPLACEMENT 1.0 16. ELECTRICAL COMPONENT OF ELECTRIC BOX 0.5 17. FAN MOTOR 1.0 18. SYRUP PERISTALTIC PUMP MOTOR 1.0 19. SHAKE DISPENSING PISTON ACTUATOR 1.0 20. SHAKE SPINNER MOTOR 1.0 21. SHAKE LEVEL SENSOR 0.5 22. SUNDAE SIDE PROXIMITY SENSOR 0.5 23. REFRIGERATOR PRESSURE SWITCH 0.5 24. CONDENSER CLEANING 1.0 25. THERMOSTATIC VALVE 2.0 26. REFRIGERATING VALVE BODY 2.0 27. TEMPERATURE PROBE 0.5 28. DRY REED PROBE 0.5 29. SYRUP BLOCK O-RINGS ON FRONT PANEL 1.0 30. SYRUP HOSE 0.5 31. BEATER BELT REPLACEMENT 0.5

Page 21 of 81

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CARPIGIANI

Recommended Service Level Parts List

Part No.

Description

Qty

CAR7-1090SERVKIT

EVR 6 SERVICE KIT #542-001786

1

CAR7-141116510

SCRAPER-W/STOPPER RUBBER (K3)

1

CAR7-152200080

DRIVE GEAR (K3 + K3E)

1

CAR7-152200160

K3/191/K503 GEARS FOR METAL PU

1

CAR7-155103620

SHAFT AGITATOR TANK MIX (K3)

2

CAR7-157245040

PERISTALTIC TIC TUBE (K3)

1

CAR7-164131660

HOLDER SHAFT (K3)

2

CAR7-177120090

SEAL MIX PUMP SHAFT (K3)

1

CAR7-177120100

BEATER SHAFT SEAL

1

CAR7-177120620

BEATER SHAFT SEAL

1

CAR7-193-006141

GREEN REPLACEMENT KIT PTC PROBE

1

CAR7-193-011167

CARPICARE KIT K3/E 3 X 12 MONTH

1

CAR7-193-022270

KIT-3X SCRAPPER-W/STOPPER (K3)

1

CAR7-526200613

AGITATOR SHAFT BEARING

2

CAR7-531300117

SUNDAE MOTOR BELT (K3/E)

1

CAR7-531300119

SHAKE MOTOR BELT (K3/E)

1

CAR7-531501027

BELT VOLTA RPN-6 D.6X518

1

CAR7-531501028

BELT RPN 6D 6X869 K3/E

1

CAR7-573000713

(POST) ELEC BOARD TC SOFT 256

1

CAR7-573000714

(POST) ELEC BOARD TC SHAKE

1

CAR7-581200201

VALVE-SOLENOID SPORLAN V4SM6

1

CAR7-581200202

VALVE-SOLENOID SPORLAN V8SM10

1

CAR7-581200820

SOLEN BODY-DANFOSS EVR3

1

CAR7-581201004

SOLENOID COIL PARKER YB14 24V

1

CAR7-743000103

LUBE FOOD GRADE CARPILUBE

1

Page 22 of 81

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CARTER HOFFMANN

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment PIE MERCHANDISER *SLIM* (AUSTRALIA)

Length of Warranty Period 2 year parts and labour (from manufacturer shipment date) 90 days replacement parts only – no labour

Warranty period begins on the date of original shipment from the CARTER HOFFMANN factory.

What Carter Hoffmann Will Cover Labour – Maximum of 1 hour + up to 1 additional hour Travel – 1 standard call out/service fee (80 kms)

Installation For proper operation and maximum performance, locate the cabinet in an ambient air temperature of 70º F (21ºC). Avoid areas near exhaust fans where there is active air movement. For safe operation, locate the unit a reasonable distance from combustible walls and materials. To prevent injury and damage, locate the unit at a proper and safe working height. The location should be level, clean of debris, and strong enough to support the weight of a fully loaded unit. Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs are considered consumables and are not covered Do not spill or pour water into controls, control panel or wiring. Water damage is not covered by warranty.

Recommended Service Level Parts List

Part No.

Description

Qty

HOF1-18602-0075

1

SWITCH-POWER (ILLUMINATED)DPDT

HOF1-18614-0340

1

MOTOR-FAN-240V-W/MNT. BRACKET

HOF1-18614-0323

FAN-COOLING-230 VOLT

1

HOF1-18600-0062

THERMOSTAT-HI LIMIT-155

2

HOF1-18617-0049

GROMMET MAIN FAN MOUNT

4

Page 23 of 81

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CORNELIUS

The service agent is required to supply photo/videos and retain all parts for a period of 3 months. The manufacturer requires the return of parts valued at $1000 and over.

Equipment NORDIC ICE MAKER VIPER FSB 2 BARREL VIPER FSB - 3 BARREL

ABS 1.0 ABS 2.0 ABS PRE CHILLER & PRE CHILLER 2.0 (R290) VANGUARD LARGE RESERVE CARBONATOR FMFV (FROZEN MULTI FLAVOUR VALVE) C02/AIR CONTROL PANEL

Length of Warranty Period (from date of installation) Nordic Ice Machine – 3 years parts & labour Sold from 11-09-2023

– 3 years parts & labour + 5 years parts only warranty on evaporator & compressor.

Vipers FSB

– 2 years parts & labour + additional 1year parts only on foam packs

Sold from 11-09-2023

– 2 years parts & labour + 5 years warranty on sealed refrigeration system i.e.: freeze (foam) pack, condenser & compressor.

ABS 1.0 & ABS 2.0

– 2 years parts and labour.

ABS Pre Chiller 1.0 Sold from 11-09-2023

– 1 year parts and labour. – 2 years parts & labour.

Pre Chiller 2.0 (R290)

– 2 Year parts and labour.

Vanguard 245

– 1 year parts and labour.

Sold from 11-09-2023

– 2 years parts & labour + additional 1 year parts only warranty on compressor, condenser & evaporator.

SFV1 Valve

– 1 year replacement parts & labour (complete valves not accepted as warranty)

Reserve Carbonator Sold from 11-09-2023

– 1 year parts & labour. – 2 year parts & labour.

FMFV Kit

– 2 Years parts & labour

CO2/Air Control Panel Sold from 11-09-2023

– 1 year parts & labour. – 2 years parts & labour.

90 days replacement part only

– no labour.

Page 24 of 81

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CORNELIUS

What Cornelius Will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms)

Warranty Part Return Process & Photos As of 1/06/2024 Cornelius Australia will implement the following equipment warranty parts return process for beverage equipment. ➢ Parts with a value of less than $999.99 are not required to be returned. A clear photo of the ‘faulty’ part/s must be submitted with the warranty claim. ➢ Parts with a value greater than $1000.00 are required to be returned to H+K within 30 days of repair date for a warranty claim. ➢ Any claims for equipment refrigerant, C02 or air leaks, a photo or video of the leak location is required. ➢ Other instances where part/s are not required and/or replaced, and a photo/video must be supplied to assist with warranty validation. ➢ The service agent is required to hold the parts for 90 days of repair completion date as they may be requested to be returned for testing by the manufacturer. Warranty will be void if the faulty parts have been tampered with and not assembled. Photo/Video Evidence To assist in warranty validation, photographic/video evidence is required for faults such as: before (the fault, condition of equipment) and after service, refrigerant, air or CO2 leaks, items on equipment missing, damaged or other instances where part/s are not required and/or replaced, and a photo/video must be supplied to assist with warranty validation. A clear photo/video of the faulty part/s is required to be submitted with the warranty claim.

PART/S REQUIRED TO BE RETURNED OVER $1000.00

H+K PN

DESCRIPTION

RETURN REQUIRED

IMI3-560002737LON

BOARD CIRC ABS MOTION DIFFUSER ASSY ABS 1.0 DISPLAY MODULE - FMFV

YES YES YES YES YES YES YES YES YES YES

IMI3-2503993

IMI3-620070052 IMI3-1051340-02

EVAPORATOR, NEW

IMI3-629088563

KIT UMBILICAL LIFTER

IMI3-2617132

KIT, CO2 MANIFOLD-ABS 2.0

IMI3-620200417 IMI3-620066477

KIT, CYLINDER LIFT - ABS 1.0 P-GRABBER LIFTER-ABS 2.0

910002035

VALVE BODY ASSY - FMFV

P-DISPLAY ASSY DUAL ABS 2.0 W10 ICE BIN HOPPER FOAM ASY ABS 2.0

IMI3-620066501W10

IMI3-620063201

NO

IMI3-620204706 IMI3-629087496 IMI3-560000292 IMI3-629096940 IMI3-620060209

COMPRESSOR - NORDIC

NO NO NO NO NO NO NO

COMPRESSOR ABS 1.0 3/4 HP

CONDENSOR COIL - ABS

KIT - FOAM PACK VIPER 3 FL

KIT, COMPRESSOR CNM322/522

IMI3-2617445

KIT, CONVEYOR ASSY-ABS 2.0

IMI3-629096855

KIT-COMP SCROLL 2B VIPER

Page 25 of 81

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CORNELIUS

Preventative Maintenance Requirements Technical PM’s must be complete to ensure warranty is vali for the entire warranty period. Failure to complete scheduled PM’s by approved service agents may void manufacturer warranty. Recommended to be logged on e-Tech for records. Warranty Claims must be supported with proof of up-to date preventative maintenance being completed on the equipment before the breakdown occurred – logged on e-Tech.

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

• Excess travel, overtime, afterhours, labour outside the warranty approved labour schedule, apprentice charges, second technician (where the job is deems to be a one-person job). • Refer to the specific product in the attached Cornelius guide for a list of consumables not covered by warranty. • Loose wire connections. • Brix, Co2 adjustments. • Blown fuses. • Consequential damage such as loss of profit, loss of time, cost of repair, or replacing other property which is damaged or any other kind of incidental damage. • Not covered are calls relating to lack of maintenance or cleaning/preventative maintenance e.g. dirty condensers or filters.

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CORNELIUS

ABS 2.0 DISPENSER

APPROVED LABOUR SCHEDULE FOR WARRANTY REPAIRS

ABS 2.0

ALLOWABLE HOURS

Ice Agitator Motor

2 2 2 1 1 2 1 1 1 1

Conveyor Motor/Gear Box Turret Motor/Gear Box Ice Gate Components

Reed Switches/Thru Beam Sensor

Grabber Arms

0.5 0.5

Cup Hold Fingers

Cup Grabber Lift Assembly

PCB Replacement

Conveyor Belt Adjustment Pressure Switch Replacement Electrical Box Components Dispensing Valve Components Ice Bin Hopper Replacement

0.5

4

ABS 2.0 Serial Number Location: The serial number is located behind the screen door.

NOTE: The above hours include time for diagnosis and part change. Not covered are call relating to loc of maintenance or cleaning e.g. dirty condensers or filters.

For multiple repairs on the same system, add ½ hour to the highest allowable rate on a single repair being carried out. When labour requires the opening of the refrigeration system an $80.00 maximum miscellaneous charge is allowed.

FROZEN MULTI FLAVOUR VALVE EQUIPMENT APPROVED LABOUR SCHEUDLE FOR WARRANTY REPAIRS

FROZEN MULTI FLAVOUR VALVE (FMFV)

ALLOWABLE HOURS

PCB Control Board Replacement Touch Screen Replacement Dispensing Valve Components

1 1 1 1 1

Syrup Pump/Air Trap

Air /CO2 Regulator Repair / Replacement

Air Solenoid Valve 1 FMFV Serial Number Location: The serial number is located on the underside of the FMFV unit.

NOTE: The above hours include time for diagnoses and the part change. Not covered are calls relating to lack of maintenance or cleaning e.g dirty condensers or filters.

For multiple repairs on the same system, add ½ hour to the highest allowable rate on a single repair being carried out. When labour requires the opening of the refrigeration system, an $80.00 maximum miscellaneous charge is allowed.

Page 27 of 81

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