McDonald's ANZ - Warranty Guidelines

CARPIGIANI

Manufacturer requires return of all parts to verify warranty claim.

Equipment CAR8-K3 CAR7-K503-F

COMBO SHAKE/SUN FREEZER (825912120)

CARPI K503 TWIN TWIST

CAR7-828712118

191 SP/E/P SOFTSERVE COUNTERTOP AUS

Length of Warranty Period 2 years parts and labour (from the date of installation) K3/K503 - 5 years on original compressor & 1 year on any replacement compressor K3/K503 - 5 years on head assembly (cylinder, hopper, evaporator). 191 SUNDAE ONLY - 3 years on original compressor, 5 years on head assembly (cylinder, hopper, evaporator) and 2 years on Motor & Gear Motor 1 year parts only with manufacturing defects (from date of installation)

What Carpigiani Will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms)

Cone count must be recorded on warranty invoices and on sign out of e-Tech service requests.

The manufacturer requires equipment to be registered on their website by H+K upon return of the commissioning form.

Preventative Maintenance Requirements Technical PM’s must be completed by trained and approved service technicians to ensure warranty is valid for the warranty period. The machine is equipped with an automatic system which calls for washing of the parts in contact with the product every 14 days. This system disables the dispensing function at the end of the fourteenth day. Failure to complete PM’s may void manufacturer warranty. K3 / K503 Preventative maintenance with dedicated change of Tune Up Kit (*). Change set gears each 100000 cones sundae side (CAR7-152200160) and 50000 shake side (CAR7-152200160) • K503 *6/12 Months CAR7-193-010298 CARPICARE KIT K503/F 3 X 6 MNT & 12 MNT • K3 *6 Months CAR7-193-010338 CAPRICARE KIT K3/E 6 MONTHS • K3 *12 Months CAR7-193-011167 CARPICARE KIT K3/E 3X 12 MONTH 191 SUNDAE ONLY - The warranty for the 191 Sundae Only Machine will be extended to 24 months (2 years), conditional on the 6 & 12 month PM being completed. Carpigiani will not accept warranty claims for the 191 Sundae Only Machine without evidence of planned maintenance (PM) being completed at the required intervals. Preventative maintenance with dedicated change of Tune Up Kit (*). • *6 Months CAR7-193-010082 CAPRICARE KIT 191-6 AND 12 MONTH • *12 Months HKB1-CARP12M191B6 191 SUNDAE 12MTH KIT WITH 6 BLADES Warranty Exclusions Refer to “General Exclusions” at the beginning of this document External causes such as voltage fluctuations, flooding, excessive temperature, etc. Parts that are normally subject to wear are excluded from warranty coverage (i.e., O-rings, gaskets, drive shaft beater seals, pump gears, scraper blades, belts, etc). The warranty doesn’t cover parts and labour necessary to correct or repair malfunctions or machine failures caused by operator’s errors, machine’s abuse, unauthorized service intervention or external causes .

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Version 2.5 Issued 28 July 2025

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