H+K ANZ - Warranty Guidelines

Contents Warranty Guidelines ..................................................................................................................................... 4

1.1 Logging a Warranty Job ..............................................................................................................................4

1.2 Response Time ..............................................................................................................................................4

1.3 Attending Site ................................................................................................................................................5

1.4 Invoicing & Information Required for Payments ..................................................................................5

1.5 Returning Faulty Parts ................................................................................................................................6

1.6 Replacement of Van Stock Used ..............................................................................................................6

1.7 Rejections & Non Warrantable Work .......................................................................................................6

1.8 General Exclusions ......................................................................................................................................7

1.9 Parts Only Claims .........................................................................................................................................8

1.10 Planned/Preventative Maintenance Requirements (PM) ................................................................8

AccuBANKER............................................................................................................................................. 11

A J Antunes & Co ....................................................................................................................................... 12

ATC / Dürr Technik..................................................................................................................................... 15

Amana........................................................................................................................................................ 17

Barista Group ............................................................................................................................................. 20

Barista Technology BV – PUQPress .......................................................................................................... 23

Carpigiani ................................................................................................................................................... 26

Carter Hoffmann......................................................................................................................................... 29

Cornelius .................................................................................................................................................... 30

Elkay Interior Systems................................................................................................................................ 41

Franke - Fry Dispenser ............................................................................................................................... 42

Hemro Group.............................................................................................................................................. 45

H+K Equipment .......................................................................................................................................... 48

Hatco.......................................................................................................................................................... 50

Marketing Creation ..................................................................................................................................... 51

Matrix Catering ........................................................................................................................................... 52

Pentair........................................................................................................................................................ 66

Perfect Moose - Schuilenburg NV............................................................................................................... 67

Prince Castle LLC ...................................................................................................................................... 71

QC Industries ............................................................................................................................................. 75

SANREMO ................................................................................................................................................. 77

Server ........................................................................................................................................................ 81

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Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here