H+K ANZ - Warranty Guidelines
Contents Warranty Guidelines ..................................................................................................................................... 4
1.1 Logging a Warranty Job ..............................................................................................................................4
1.2 Response Time ..............................................................................................................................................4
1.3 Attending Site ................................................................................................................................................5
1.4 Invoicing & Information Required for Payments ..................................................................................5
1.5 Returning Faulty Parts ................................................................................................................................6
1.6 Replacement of Van Stock Used ..............................................................................................................6
1.7 Rejections & Non Warrantable Work .......................................................................................................6
1.8 General Exclusions ......................................................................................................................................7
1.9 Parts Only Claims .........................................................................................................................................8
1.10 Planned/Preventative Maintenance Requirements (PM) ................................................................8
AccuBANKER............................................................................................................................................. 11
A J Antunes & Co ....................................................................................................................................... 12
ATC / Dürr Technik..................................................................................................................................... 15
Amana........................................................................................................................................................ 17
Barista Group ............................................................................................................................................. 20
Barista Technology BV – PUQPress .......................................................................................................... 23
Carpigiani ................................................................................................................................................... 26
Carter Hoffmann......................................................................................................................................... 29
Cornelius .................................................................................................................................................... 30
Elkay Interior Systems................................................................................................................................ 41
Franke - Fry Dispenser ............................................................................................................................... 42
Hemro Group.............................................................................................................................................. 45
H+K Equipment .......................................................................................................................................... 48
Hatco.......................................................................................................................................................... 50
Marketing Creation ..................................................................................................................................... 51
Matrix Catering ........................................................................................................................................... 52
Pentair........................................................................................................................................................ 66
Perfect Moose - Schuilenburg NV............................................................................................................... 67
Prince Castle LLC ...................................................................................................................................... 71
QC Industries ............................................................................................................................................. 75
SANREMO ................................................................................................................................................. 77
Server ........................................................................................................................................................ 81
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Version 15.9 Issued 13 th June 2024
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