McDonald's ANZ - Warranty Guidelines

CORNELIUS

NOTE: The above hours include time for diagnoses and part change. Not covered are called relating to lack of maintenance or cleaning e.g. dirty condensers or filters. For multiple repairs on the same system, add ½ hour to the highest allowable rate on a single repair being carried out.

Viper consumable items that are not covered under warranty: The parts identified below are consumable parts and are not covered by warranty on the Viper FCB machine.

PART DESCRIPTION

PART NUMBER

BAG AND BOX SYRUP CONNECTOR

040442000 620715735 620049806

BEATER BODY

BEATER SCRAPER BLADES BUSHING SPLIT FLANGE CONDENSER FILTER 2 BARREL CONDENSER FILTER 3 BARREL

2392

620608615 620608618

620045520

DISPENSING VALVES AND ASSOCIATED PARTS LIKE O RINGS, SPRING, HANDLE, ALL DISPENSE VALVES ARE CONSUMABLES

DRIP TRAYS AND CUP REST 2 BARREL AND 3 BARREL SEAL ROTARY

620067617 321269001 322441000

SPINNER FREEZE CYLINDER

SENSOR VISCOSITY SPACER SEAL VIPER

620043162 NOTE: CORNELIUS AUSTRALIA PTY LIMITED RESERVES THE RIGHT TO REVISE PART NUMBERS AT ANY TIME WITHOUT PRIOR NOTICE. FOAM PACK WARRANTY SUMMARY 1) 0-2 years from original installation: Foam pack failures during the first 2 years from installation are covered for parts and labour costs, within the standard warranty guidelines. 2) 2-3 year from original installation: Foam pack failures during the 3 rd year from date of installation are covered for part replacement only. FOAM PACK - CONDITIONS OF WARRANTY To submit a warranty claim, the service agent must provide videos/photo of the leak/bumps with a diagnosis report from the technician including fault finding. a. Any barrel bump found in a freeze chamber is to be removed with the use of the smoothing tool as per instructions supplied. To request the bump tool IMI6-VIPBTOOL contact warrantyanz@hki.com b. Pipe sealing kit is to be installed as per instruction. c. If after initial use of the smoothing tool any subsequent bump should re-appear then the following shall apply: i. 0-2 years from original installation: The foam pack will be covered for parts and labour replacement. ii. 2-3 year from original installation: The foam pack only (no labour) will be covered for warranty replacement.

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Version 1.1 Issued 08 November 2024

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