H+K ANZ - Warranty Guidelines

Franke - Fry Dispenser

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months Photos are require to support.

Equipment F3Dn Double Lane Fry Dispenser F3D3 Double Lane Fry Dispenser F3D3s Single Lane Fry Dispenser

Length of Warranty Period: 2 years parts and labour 90 days replacement parts only – no labour Compressor - 5 years (2 years from date of install parts & labour are covered, 3 rd to 5 th year from date of installation only parts are covered) F3Dn (previous model) Extended 3rd year parts only warranty on controller boards with part number 19003000 and lower. Extended 3rd year parts only warranty on lift assemblies that are failing due to corrosion on shafts and bearings. Drip ledge kits and rear heater kits on F3Dn units under warranty, parts only, no labour What Franke Fry Will Cover Labour: $75.00 USD – Maximum of 1 hour, except for what is listed in the labour schedule below. Travel: $75.00 USD - 1 call out/service fee (80kms) + maximum 1 hour which must be approved by the H+K Service Manager

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM in the labour schedule below or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Fry basket storage rack, drip tray and door gasket

FRA5-19000786 WIRE RACK BOTTOM FRY BA FRA5-19003700 WIREFORM DRIP TRAY F3D3 FRA5-19000784 DRIP TRAY LOWER F3D3 FRA5-19003753 DRIP TRAY BOTTOM F3D3S

FRA5-19004013 WIRE FORM DRIP TRAY (DISPENSE LANE GUIDE)F3D3S FRA5-19003757 WIRE RACK, BOTTOM FRY BASKET SUPPORT F3D3S

Additional Information The parts that are being claimed under the F3Dn 3rd year extended parts only warranty need to be returned for analysis before the claims will be honored. The invoice needs to b within 30 days of the actual service date, job report or complete service report details with signatory of attending technician and Store Manager or equivalent representative that confirms the activity. Photographic/Video Evidence To assist with the warranty validation, photos are required for all claims, must include the fault/condition of machine before service (root of fault) and after the service.

Preventative Maintenance Requirements Fry Dispenser – Defrost & Clean dispenser Fry Dispenser - Wash condenser coil Fry Dispenser – Clean condenser coil

– Daily

– Monthly – Quarterly

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Version 15.9 Issued 13 th June 2024

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