McDonald's ANZ - Warranty Guidelines

MATRIX CATERING

Manufacturer require return of some parts to verify the warranty claim, see the list below. The Service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment MAT3-NZLC-HOTCHOC

HOT CHOCOLATE MACHINE MONARCH [New Zealand/Islands Only]

Length of Warranty Period 2 years parts only on electronic parts (from date of installation) 6 months parts only on mechanical parts

What Warranty Will Cover Parts only – no labour

Warranty Part Return Matrix Catering Systems LTD require evidence in the source of the faulty part for each claim where parts have been replaced. These parts must be returned: • MAT3-K02-008 OUTPUT PCB • MAT2-K02-010 BUTTON PCB • MAT3-K02-009 DISPLAY PCB • MAT3-K01-411 PSU PCB • MAT3-K02-011 BOIL DRY PCB • MAT3-K01-406 TRANSFORMER 100VA Failure to provide the faulty part will result in the warranty jobs being rejected by the manufacture and the agents invoice will also be rejected. Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. An illustrative list of common issues that are not a manufacturing defect have been provide below. This list is not exhaustive. • Poor water quality or lime-scale • Unsuitable or non-functioning water pressure or supply • Unsuitable or non-functioning electrical supply • Unsuitable or non-functioning water drainage • Any site issue (a problem not physically with the machine itself) with water, power or waste • Failed Lighting • Failure to follow the cleaning or maintenance instructions in the provided booklet or machine software • Failure to de-scale the machine • Loss of any component • Incorrect assembly or damage caused by incorrect assembly of components • Breakage of any glass components • Dents or physical damage to panels or mouldings • Adjustment of any machine programming after installation • Problems with external water treatment systems • Warranty does not cover facia panels, branding panels, glass components or decanters or accessories. Any modification made to any machine without the express written permission from Matrix Catering Systems Ltd will immediately and without prejudice void all and any manufacturing defect warranty. Only work carried out by an authorised service agent can be warranted under this manufacturing defect warranty.

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Version 1.2 Issued 23 December 2024

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