McDonald's ANZ - Warranty Guidelines

PRINCE CASTLE LLC

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Equipment damaged in shipment, by fire, flood or an act of God is not covered. Only 1 trip is allowed per piece of equipment i.e.: no return visits. STEAMERS (if parts fail due to water related issues) the following parts are not covered under warranty • PC 625-357S WATER DISPENSING KIT • PC 625-251S Solenoid valve • PC 625-319N WATER VALVE ASSY • PC 625-253S Regulator Kit • PC 625-318S Water Valve Connector

• The warranty does not cover the water tube or water contained problems SLICERS & CUTTERS – the following parts are not covered under warranty

• 943 1 year parts excluding Cutting Blades • PC 943-039A BLADE CARTRIDGE 1/4" DUAL CONTINUOUS FEED TOASTER ( DCFT ) • PC 527-389S Teflon Release Sheet

APPROVED LABOUR SCHEDULE FOR WARRANTY REPAIRS

ALLOWABLE HOURS

DCFT REPLACE PLATEN

1.5

ALL OTHER COMPONENTS

1

STEAMER 625 SERIES

ALLOWABLE HOURS

RAPID PLATEN, RELAY

1

REPLACE PCB, WATER VALVE, HI LIMIT, POWER SWITCH

1

NOTE : • The above hours include time for diagnoses and part change. • Not covered are calls relating to lack of maintenance, cleaning or damage. • For multiple repairs on the same system, add ½ hour to the highest allowable rate on a single repair being carried out.

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Version 2.5 Issued 28 July 2025

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