H+K Corporate - Warranty Guidelines

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W ARRANTY G UIDELINES

H UNGRY J ACK ’ S

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Contents

1.0 Warranty Administrator: Please refer to details below for current warranty holder ...........................................3

1.1 Logging a Warranty Job .....................................................................................................................................4

1.2 Response Time...................................................................................................................................................4

1.3 Attending Site ....................................................................................................................................................5

1.4 Invoicing & Information Required for Payments...............................................................................................5

1.5 Returning Faulty Parts .......................................................................................................................................6

1.6 Replacement of Van Stock Used........................................................................................................................6

1.7 Rejections & Non Warrantable Work ................................................................................................................6

1.8 General Exclusions.............................................................................................................................................7

1.9 Parts Only Claims ...............................................................................................................................................8

1.10 Planned/Preventative Maintenance Requirements (PM) .................................................................................8

A J Antunes & Co ....................................................................................................................................... 10

ACP............................................................................................................................................................ 12

Franke - Fry Dispenser ............................................................................................................................... 15

H+K Equipment .......................................................................................................................................... 17

Prince Castle LLC ...................................................................................................................................... 18

Welbilt - Merrychef ..................................................................................................................................... 21

Nieco – JF broiler ....................................................................................................................................... 26

Bombora – Jug Rinser................................................................................................................................ 28

Amendment History .................................................................................................................................... 30

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Warranty Guidelines

1.0 Warranty Administrator: Please refer to details below for current warranty holder

WARRANTY HOLDER

Labour Warranty

CONTACT NUMBER

HUNGRY JACK`S EQUIPMENT

Parts Warranty

H+K manufactured fabrication items

2 Year

2 Year/ 3 year on magnetron

ACP Microwave - OC5241HJ Franke Frozen Fry Dispenser

1 Year 1 Year 2 Year 2 Year 1 Year

1 Year 2 Year 3 Year 1 Year 2 Year 1 Year 2 Year 1 Year

Prince Castle Vertical Toaster (DCFT) Prince Castle PHU (2 x 4 and 3 x 4) Antunes Muffin toaster/ Egg cooker

H+K

1300 562 100

Merrychef Ovens Nieco JF94G broiler

2 Year

H+K Jug Rinser

2 Year

Bombora Jug Rinser

5 Year

True Refrigeration

WARRANTY HOLDER

Parts Warranty

Labour Warranty

CONTACT NUMBER

Hungry Jack`s equipment

Taylor Heat Treat - C606

1 Year

1800 777 144 07 3422 8100

Henny Penny LOV Fryers

2 Years

1 Year

JL LENNARD

Henny Penny Oil Disposal Cart

1 Year

RAM Frozen Fry Dispenser

2 Year

STODDART

WGPC61SC Press Toaster

1 Year

1300 307 289

Pyrometer Calibration Kits – Atkins Blue2 Wireless Thermometer Pyrometer Calibration Kits – Handheld Thermometer

5 years

N/A

ECE FAST

1800 811 818

1 year

N/A

WILLIAMS

Williams Refrigeration

2 Years

03 8787 4704

Essential Services Pty Ltd

Pentair - High Flow Water Filtration Systems

1 Year

1300 361 528

Hungry Jacks

Elkay Interior Systems

3 Year

1 Year

1300 562 100

Perfect Moose – Milk Texturiser, Café Assist - Milk Texturiser, Puq Press, Rancilio Group Handle Coffee Machine, Simonelli Coffee Grinder

Coca-Cola (CCEP)

1 Year

N/A

132653

FPG REFRIGERATION

FPG Barista Milk Drawer

2 Year

1800 813 745

Warranty survey link: https://app.smartsheet.com/b/form/ad783de0aa7a4fcfa28ce2d1bfb4476d

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Warranty Guidelines

H+K administer the agreed warranty terms and conditions on behalf of the Original Equipment Manufacturer (OEM).

From time to time H+K may need to update this document to ensure accuracy of information.

1.1

Logging a Warranty Job

Warranty jobs must be logged via MYFLO. Jobs logged via MYFLO are sent to H+K Service team for verification, if it is warrantable it will be sent to the Service Agent as a warranty job. When logging a job on MYFLO the store is to provide: • Ensure the fault is recorded against the correct piece of equipment • The serial number MUST be provided, or there is a risk it will not go through as warranty. • Detailed fault description including any error messages displayed, how long the fault has been occurring for and any troubleshooting that has been attempted • Manufacturing number (microwave only)

The following information is available on the MYFLO job card for the Service Agent:

o Warranty Job Number o Model Number o Serial Number o Detailed Fault Description as reported by caller o Store Contact Details

For all warranty jobs logged through H+K the Service Agent is to invoice H+K for the full amount – the store is not to be invoiced by the Service Agent for any part of the work.

1.2

Response Time

This is the time between the initial call from H+K (or the Restaurant) to the first corrective action taken by the Service Provider. First corrective action could be anything from telephone troubleshooting resolution, to a mutually agreed time to attend the restaurant, or the service person arriving at the restaurant.

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Warranty Guidelines

1.3

Attending Site

• Service Agents are required to send a trained technician who has been authorised by Hungry Jacks to complete the job • While attending site the warranty Survey must be completed in full. This survey is sent with the job card when the initial request comes through. • Technicians van is stocked with appropriate parts to allow for first time fix - see recommended van stock in this document for each OEM (where applicable) • In the event that part/s are required to complete the repair & the technician does not have them in his van H+K Warranty must be contacted the same day via email Corporate.Warranty@hki.com and advised. The email must clearly be marked as stock required for warranty job and include the following: o Warranty number o Part number o Part description o Details on where parts are to be delivered • Upon attendance the model & serial number must be verified by the technician & match the warranty request – if there is a discrepancy the technician is to advise H+K immediately • Adherence to OEM repair time frames as outlined in this document. If the technician attends and doesn’t think they will diagnose & complete the repair within the time frame allowed they can contact the H+K Technical Specialist for assistance. • Photos and/or videos of faults and corresponding parts are to be taken to support the claim • Tagging of faulty parts for return – tag must have the warranty no. and part no. as a minimum

1.4

Invoicing & Information Required for Payments

H+K will pay Service Agents invoices within terms, even if the work is not warrantable, providing the work & hours charged are fair & reasonable and within the repair times as stated by the OEM. If repair times exceed those stated by the OEM in this document the Service Agents invoice will not be paid until after the OEM has reviewed/approved the claim.

Service Agents should NOT invoice H+K until the work has been completed i.e. the equipment has been repaired

Invoices are to be emailed to corporate.finance@hki.com

The following is required by the Service Agent when invoicing H+K:

• Invoice is received within 14 days of the completion of the job • Warranty form to be received with invoice completed in full. • The following details must be supplied on either the invoice and/or service report: o Warranty number o Date work completed o Restaurant Site Number and Restaurant Name o Equipment Model & Serial Number o Accredited Technician Name o Itemised time spent on job including travel charges

o Detailed description of fault and work carried out so the OEM understands what has occurred

• Parts used listed on invoice are listed at no charge – you must list the part no. and description • Photos and/or videos of faults and corresponding parts are to be taken to support the claim (these will be sent to the OEM after review by the Service Manager)

Failure to provide the information above will delay payment

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Warranty Guidelines

1.5

Returning Faulty Parts

Not all faulty parts are required to be returned. At the top of the specific OEM guidelines in this document it stipulates the OEM’s requirement If faulty parts are required to be returned H+K will arrange courier pick up at H+ K’s expense

The Service Agent is required to do the following:

• Tag individual faulty parts with the warranty no. and part no. as a minimum – most service agents choose to put each part in a plastic bag with the required information attached inside • Package items appropriately for return so they don’t get damaged durin g the return freight & advise H+K Warranty team by phone or email of details including total weight, height, depth & width as well as total number of cartons to be returned. All parts are required to be returned within 14 days of when the replacement parts were sent. Failure to return parts to H+K within 14 days will result in the Service Agent being charged for the parts until the faulty items are returned to H+K.

1.6

Replacement of Van Stock Used

If van stock has been used on a warranty repair H+K will replace the part used free of charge When invoicing H+K the parts used must be listed at $0.00 H+K will check parts listed on Service Agent invoices to see if the parts have already been sent for that job and if not they will replenish at that time.

NOTE: If you require part numbers please refer to exploded diagrams & or service manuals or contact our Technical Specialist.

1.7

Rejections & Non Warrantable Work

If H+K have requested a Service Agent attend the restaurant & the work is deemed not warrantable the Service Agent is to invoice H+K H+K will invoice the store directly & provide the store details on why the work is not covered under warranty

Claims are rejected partly or in full when:

• Documentation is not received within 14 days & or is incomplete • Detailed description of fault and work carried out not specific enough & or inaccurate

• Parts returned incomplete or damaged due to inadequate packing • Scheduled preventative maintenance not done (where applicable) • Consumables are claimed • A non-authorised service agent/technician has performed the work • Second technician or apprentice charges are claimed • A non-authorised worked has been carried out

• Travel charges are claimed • Parts are found not faulty

NOTE: If the OEM rejects a warranty claim partly or in full as they find the part/s to be in working order after testing ie: the parts claimed are not faulty – the Service Provider will be invoiced for and sent the original part claimed and may also incur the labour charges in relation to the job.

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Warranty Guidelines

1.8

General Exclusions

The following items are not covered under warranty and if/ when invoiced to H+K they will be invoiced by H+K directly to the store. Each OEM may have a specific list of exclusions in this document which is in addition to this list

Please note that if charges are not fair and reasonable, H+K will not pay the Service Agent until revised

• Tolls • Parking fees • Calibration, adjustments and Reprogramming - not excluded if equipment not commissioned properly • Sundries • Issues due to user error

• Wear & tear components (consumables) • Attendance by technician and no fault found

• Technician accommodation required for remote store attendance • Unauthorised repairs or work (i.e. removing equipment from the site) • Overtime, after hours & public holiday charges • If equipment failure is a direct result of both, technical and non-technical PM tasks not been carried out • Misuse, alteration or abuse of equipment • Damage from moisture ingress into electrical components caused by equipment misuse • Damage from tampering with or removal of any safety device • Using non genuine spare parts or parts not supplied by H+K. Relates to parts only warranty

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Warranty Guidelines

1.9

Parts Only Claims

The following information is required to log a parts only warranty claim: • Store name & store number • Machine type and model • Serial number of machine • Parts requiring replacement - Part number • Date the part was purchased from H+K and invoice number • Date part installed • Date part failed • Detailed description of fault (what is faulty on or about the part) • Send photos and/or video to further supports the claim

NOTE: Receival of damaged parts is not claimable under warranty and must be reported to H+K within 48hrs of receipt as noted on invoice.

1.10 Planned/Preventative Maintenance Requirements (PM)

Regularly scheduled Planned Maintenance is required to be completed in accordance with the OEM guidelines.

Failure to produce proof of Planned Maintenance completion may result in the rejection of warranty claims.

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A J Antunes & Co

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment

Muffin Toaster Manual Egg Cooker

Length of Warranty Period 1-year parts and labour 90 days replacement parts only – no labour

What A.J. Antunes & Co Will Cover Labour: Maximum 1 hour at a maximum of $90.00 AUD per hour Travel: 1 call out/service fee (80km ’ s) + maximum of 2 hours (1 hour each way up to 160km’s )

Warranty Exclusions: Refer to “General Exclusions” at the beginning of this document Travel charges over 2 hours Consequential damages such as loss of profit, loss of time, the cost of repairing or replacing other property which is damaged, or any other incidental damage of any kind. Items such as Grill covers (Release Sheets), gaskets, Conveyor Belt wraps, O-rings, Batteries and light bulbs are considered consumables and not covered under warranty.

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A J Antunes & Co

Recommended Van Stock

MT-12 Muffin Toaster – Recommended Parts List

Part No.

Description

Qty

AS2C-7000315

Relay Kit

AS2C-7000833

Control Board Kit

AS2C-7001580

Kit Power Switch Replacement

AS2C-7000348

Thermocouple

AS2C-7000342

Indicator Light Kit

AS2C-7000113

Heating Element (200 Volts)- Australia

AS2C-7001008

Relay Board 25 Amp

Manual Egg Cooker – Recommended Parts List

Part No.

Description

Qty

A2SC-4010190

Switch, Momentary (White button)

A2SC-4010166

Switch, Momentary (Green button)

A2SC-7000370

Solid State Relay

A2SC-7000810

Thermocouple

A2SC-7000882

Power Switch Replacement

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ACP

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

ACP

Equipment OC5241HJ

Length of Warranty Period Limited 3 year warranty: Year 1 – parts, labour and travel are covered Year 2 - all parts are covered Year 3 - magnetron tube (part only) is covered 90 days replacement parts only – no labour

What Amana Will Cover Labour: $180 AUD (1 service call+ 1 hour of labour) per claim

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs, grease shield, air filters are considered consumables and not covered under warranty

Ceramic trays are not covered under warranty if there is evidence that damage was caused by impact, thermal shock, (frozen or refrigerated product placed on warm tray), oven operated with metal pans, oven operated without a food load or lack of proper cleaning and maintenance. Consequential damages such as loss of profit, loss of time, the cost of repairing or replacing other property which is

damaged, or any other incidental damage of any kind. Failures caused by accident, fire, flood or acts of nature.

Any modification, alteration, adjustment or repair service not authorized by H+K Grease or other material build-up due to improper cleaning or maintenance. Connection to an improper power supply. Operating an empty oven. Use of improper pans, containers, or accessories that cause damage to the product. Lost or broken air filters or grease shields. Broken ceramic shelves. General rebuilding or refurbishing.

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ACP

Additional Information Second through Third Year (Third Year only for MCDHDC521)

H+K INTERNATIONAL will provide a replacement magnetron tube, tube only that has failed due to workmanship or materials. Owner will be responsible for paying all other costs including labour, mileage and transportation. Replace owner replaceable items where directions appear in the owner’s manual. Owner to make product accessible for service Owner to pay for service calls and or freight charges for items not covered as listed below. All claims must include both model number and manufacturing number Contractor Agrees to: 3. To maintain and manage an adequate stock of functional parts at the Service Facility and on service vehicles as recommended by the Company. 5. To provide same day / next day service delivery, or at the customer’s convenience. 9. To purchase ACP genuine repair parts for warranty service from an ACP Authorized Parts Source. 10. All replaced parts for which warranty credit is requested must be held at the Contractor’s service facility for at least thirty (14) days from your request for parts credit unless otherwise directed by the Company and to make such parts available to the Company upon request. 14. To submit complete and accurate warranty service claims within fifteen (15) days of completion of service electronically using ServiceBench as prescribed by the Company. 16. Use ACP website to obtain current parts literature, service literature, training and technical information. 17. To attend service schools conducted by the Company in Contractor’s area or within a reasonable travel distance or complete distance based training equivalent using company website. 18. To have available a digital camera for photographing products and installations and to have the equipment to transfer images electronically to the Company. 19. To provide the customer with a copy of the completed service work order and guarantee warranty and non warranty service work for a period of not less than thirty (14) days. WARRANTY LIMITATIONS: Begins at date of original purchase. Applies to product used for NORMAL commercial food preparation. Service must be performed by an authorized H+K INTERNATIONAL servicer. Replaced equipment warranty coverage will be for the remainder of the original equipment warranty. Warranty is void if serial plate is defaced or product is altered by user

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ACP

MICROWAVE – Recommended Parts List

QTY

Part number

Description

AMA2C-13091701

DIODES TO SUIT MENUMASTER MICROWAVE CONN Total

AMA2C-14179117

KIT, CERAMIC TRAY AND SEALER Total

AMA2C-14090031

KIT, FUSE AND SWITCHES. LH AND RH Total

AMA2C-14189148

KIT, SOLENOID ASSY- RH Total (AMA2C-14189148)

AMA2C-20019401

HARNESS HV ON CUE REPLACED PART# AMASP/2

AMA2C-20020701

SPRING LATCH- SUIT ON CUE Total

AMA2C-59004013

MAGNETRON HDC_UHDC511_UC11E Total

AMA2C-59004085

BOARD-DISPLAY Total

AMA2C-59174539

KIT CAVITY, MOTOR & GASKET Total

AMA2C-59184614

GREASE SHIELD - ON CUE Total

AMA2C-59174543

CAPACITOR 1.05 MFD (REPLACED PART# AMASP Total

AMA2C-59004117

OnCue transformer

AMA2C-4010187

240-12V TRANSFORMER

AMA2C-7000833

CONTROL BOARD REPLACED BY ANSP/7000833

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Franke - Fry Dispenser

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment

F3D3s Single Lane Fry Dispenser

Length of Warranty Period: 1-year parts and labour 90 days replacement parts only – no labour Compressor - 5 years (2 years from date of install parts & labour are covered, 3 rd to 5 th year from date of installation only parts are covered)

What Franke Fry Will Cover Labour: Maximum of 1 hour, except for what is listed in the labour schedule below Travel: 1 call out/service fee (80kms)

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Fry basket storage rack, drip tray and door gasket FRAC1-19003753 DRIP TRAY BOTTOM F3D3S FRAC1-19004013

WIRE FORM DRIP TRAY (DISPENSE LANE GUIDE) F3D3S WIRE RACK, BOTTOM FRY BASKET SUPPORT F3D3S

FRAC1-19003757

Additional Information Photo Evidence – Provide any photos or videos about the incident to support upon invoicing or upload via the H+K Warranty Survey Link

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Franke - Fry Dispenser

Franke - Fry Dispenser Labour Schedule

Maximum Repair Times for Franke Equipment

F3D3S fry dispenser Bearing Slide Assembly

2 hours 2 hours 2 hours 4 hours 2 hours

Door Lift Assy F3D3S without motor

Door Lift Assembly F3D3S

CONDENSING UNIT 220V/50Hz Bearing Flanged, O.5"ID×1.25"OD

Controller ATC1H1

1.5 hours

Compressor

4 hours

All other equipment that is not listed above

1 hour

Fry Dispenser

Recommended Van Stock

Recommended Service Level Parts List Franke Fry Dispenser F3DS

Qty

Part No.

Description

FRAC1-19004441-1 FRAC1-18001855 FRAC1-18004999 FRAC1-19007766 FRAC1-19004915 FRAC1-18003285 FRAC1-19003762 FRAC1-19004324-1 FRAC1-31.00004 FRAC1-31.00005 FRAC1-385.152

Motor, Gear reduction (fits all models) Arm Cam W/Internal Sub (fits all models)

2 1 1 1 1 1 1 1 1 1 1

Spring Kit (fits all models)

Basket Present Switch Self-Contained PCB Controller F3D3 w/o buttons Marked Drive Rotor, Mechanical Sub-Assembly

PWR SUPPLY, 24V DC BSE SEIMENS (fits all models)

Main Power Switch (F3D3S)

Operator Panel (F3D3) Black Keypad

Caster Rigid Plate 2.5" Casters ,Plate W/Brake

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H+K Equipment

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment: All H+K manufactured fabrication and equipment

Length of Warranty Period: 2 years parts and labour 90 days replacement parts only – no labour

What H+K Will Cover Labour: As per recommended repair times Travel: 1 standard call out/service fee (80kms) (1 hour) + reasonable travel which must be approved by the H+K Service Manager

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document

Additional Information H+K may choose to appoint their own approved service agent. Please note improperly maintained equipment (lack of preventive maintenance) may invalidate the warranty cover. Photo Requirements Pictures required for all claims. Examples – Condenser fins, door seals, refrigerant pipe leaks, burnt out components, loose wires, condensation, heaters, or any component that relates to the failure.

Recommended Service Level Parts List

FRY BAGGING STATION HKD1-52382-HJA

Part No.

Description

Qty

HKD1-E01219/1

Temperature controller

HKD1-E20041

Temperature Probe

HKD1-E04148

Solid State Relay Assembly

HKD1-R02034

Transformer TR230V/12

HKD1-E04043

Timer,H3D-M

HKD1-E01051

On/Off Switch

HKD1-E-13-19-28

LED

HKD1-E-5-12-9

Heater

HKD1-E-6-001-1-2

Fan

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Prince Castle LLC

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment

Slicers & Cutters /943 Dual Continuous Feed Toaster (DCFT – BK) EHB24A – 2x4 PHU (Product Holding Unit) EHB34A – 3x4 PHU

Length of Warranty Period • Slicers – 1-year parts and labour excluding cutting blades • Dual Continuous Feed Toaster (DCFT – BK) – 2 years parts and labour • EHB24A – 2x4 PHU – 3 years parts and 2 labour • EHB34A – 3x4 PHU – 3 years parts and 2 labour • Miscellaneous Small wares - at time of delivery only • 90 days replacement parts – no labour

What Prince Castle Will Cover Labour: 1 hour maximum on all parts including platen at a maximum of $90.00 AUD per hour. Travel: 160km round trip (up to 2 hours of travel time) -1 trip per warranty call

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Equipment damaged in shipment, by fire, flood or an act of God is not covered. Only 1 trip is allowed per piece of equipment ie: no return visits. Slicers & Cutters – the following parts are not covered under warranty • PC 943-039A BLADE CARTRIDGE 1/4"

Dual Continuous Feed Toaster (DCFT) • Teflon Release Sheet (PC1C-525-004SX1)

Additional Information

Prince Castle, Inc. Product Warranty General Terms and Conditions One (1) year from date of original installation not to exceed 18 months from date of shipment from our factory. Two (2) years from date of original installation not to exceed 30 months from date of shipment from our factory. Three (3) years from date of original installation not to exceed 42 months from date of shipment from our factory Any component which proves to be faulty in material and/or workmanship within the warranty period (refer to individual product operating manual) will be replaced or repaired (at the option of Prince Castle, Inc.) without cost to the customer. Costs associated for on-location service (e.g., trip charges, mileage) of equipment defined as portable are not included in the provisions of the warranty Use of non-genuine Prince Castle replacement parts voids the warranty. All genuine Prince Castle replacement parts are warranted (part & labour) for ninety (90) days from date of purchase.

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Prince Castle LLC

EHB24A - 2 x4 PHU Recommended Service Level Parts List -

Qty

Part No.

Description

HEATER ASSY LOWER SHELF, UPPER 4W HEATER ASSY, TOP SHELF LOWER 4W

PC1C-540-1226S

PC1C-540-1224S PC1C-540-1222S

1 1

HEATER ASSY, UPPER TOP 4W

PC1C-540-1072S

LOWER HEATER BASE

PC1C-95-1819S PC1C-540-1232S

USB CORD

1 1

PCB, CONTROL BOARD

HEATER ASSY LOWER SHELF, UPPER 4W HEATER ASSY, TOP SHELF LOWER 4W

PC1C-540-1226S

PC1C-540-1224S

EHB34A - 3 x4 PHU - Recommended Service Level Parts List

Qty

Part No.

Description

HEATER ASSY, LOWER PANEL, BOTTOM SHELF HEATER ASSY, LOWER SHELF, UPPER 3X4 HEATER ASSY, UPPER SHELF,TOP 3X4 HEATER ASSY, UPPER SHELF BOTTOM 3X4

PC1C-540-1198S

PC1C-540-1230S

PC1C-540-1228S

PC1C-540-1229S

PC1C-510-238S PC1C-510-239S PC1C-510-099S PC1C-95-1995S PC1C-540-1282S PC1C-540-1283S

KIT BB 8CH MAIN TOP TIMER BAR 8 AUX TOP SERVICE KIT BB 8CH AUX

1 1 1 1 1 1

USB CORD

BOARD 1 BOARD 2

Common parts for 2x4 and 3x4 PHUs - Recommended Service Level Parts List

Qty

Part No.

Description

PC1C-510-098S PC1C-540-1158S PC1C-540-1215S

TIMER BAR, 8 MAIN KIT, LATCH CATCH

1 1 1

OVERLAY, DISPLAY BRD

PC1C-88-824S

LINE FILTER

PC1C-88-709-2-11S

SPEAKER

1 1

PC1C-197-232S

FOOT (4 PACK)

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Prince Castle LLC

DCFT-BK toaster - Recommended Service Level Parts List

Qty

Part No.

Description

PC1C-526-627S PC1C-525-354S PC1C-525-351S PC1C-525-325S PC1C-525-329S PC1C-525-349S PC1C-525-352S PC1C-525-004SX1 PC1C-525-317S PC1C-525-332S PC1C-525-318S PC1C-525-346S PC1C-525-345S PC1C-525-350S PC1C-525-324S

Platen Motor

1 1 1 1 1 1 1 2 1 1 1 1 1 1 1

PCB Main Board

Power Supply

Ball Bearings (qty. of 8) Temperature Probe

High Limit Switch Release Sheet

Relay (ss)

Top Shafts (qty. 2)

Relay (Power)

Chain

Cut Off Switch

Fan

Switch, Rocker

Prince Castle LLC LABOUR SCHEDULE FOR WARRANTY REPAIRS

Note: The time schedule includes 30mins for diagnosis, verify model, serial number, addressing and firmware.

Prince Castle EHB24A & EHB34A Part Number

Part Description

Allowable Time

Lifting Stacked Unit

15mins 15mins 15mins 15mins

Opening Cabinet Assembly

Upload Firmware

Testing

Control Board 1, EHB Control Board 2, EHB

10-15mins 10-15mins

Button Timer Bar

10mins

RJ45 coupler

5mins

Speaker

10mins

Display Touchpad

5mins

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Welbilt - Merrychef

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Welbilt - Merrychef

Equipment:

Merrychef E2S and E4C Ovens

1. MOF2C-ML18.005.EI 2. MFA4C-EIKON-E4CSV 3. MFA4C-EIKON-E2SHP

MERRYCHEF E2S HP FOR HJ

EIKON E4CSV OVEN 2P+N+E GK HJ 1500W EIKON E2S HP OVEN 2P+N+E HJ 5.8KW, 32A

Length of Warranty Period: 2 years Parts and labour 1 year parts only – no labour (effective 1 st January 2023)

What Welbilt Will Cover Labour – As per labour schedule Travel – 1 call out/service fee (or up to 160km)

Additional Information • Error Log

o Error Log must be downloaded via USB (cannot be larger than 128mb) and sent to H+K with your invoice or uploaded via the H+K Warranty Survey Link. This is mandatory to support warranty claims, failure to provide this may cause a rejection by the OEM. • Microwave Leak Test o Photos of Microwave Leakage Test must be provided before and after repairs. • Firmware o Record and report the UI firmware version (UI VER) of the Merrychef oven. This is required for all warranty claims. If this is not provided the warranty claim will be rejected.

Warranty Exclusions • Gasket and door seals replacements • User damage • Misuse and abuse • Water damage • Operator error • Damage/Missing parts caused by user.

Refer to “General Exclusions” at the beginning of this document.

Page 21 of 31

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Equipment Required for Servicing Merrychef Portable Appliance Tester (P.A.T.) Microwave Leakage Detector Digital Multi-meter (D.M.M.) Megger / Similar 500V d.c. resistance meter Temperature reader Continuity meter

Door Spacer Kit (Part No. SA1109) Microwave safe 600ml glass beaker Microwave safe 2 litre container USB (cannot be larger than 128mb)

MANDATORY PARTS RETURN EFFECTIVE 27-NOV-2023

Parts to be held for no more than 90 days, if requested, the following parts are to be returned for inspection Warranty claims will not be paid unless the following parts are returned:

Description

Part Numbers

TOUCH SCREEN

P30Z5009 P30Z5021

SMART RELAY BOARD

COMMON CONTROLLER UI KIT CONTROL IO ASSEMBLY OVER TEMPERATURE STAT DOOR INTERLOCK ASSEMBLY

8060757-05/P30Z5049

P30Z5048

PSR153 PSR155

Page 22 of 31

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Welbilt - Merrychef

LABOUR SCHEDULE FOR WARRANTY REPAIRS

NOTE: Merrychef® maintains a standard labour time allowance chart which our FAS’s are expected to comply with. This standard applies to both warranty and out-of-warranty service and is available to our customers.

Nearest 0. 5 hours (Include Diagnostics & Repair Check)

Fault Description

e1s

e2s

e4 & e4s

x12 x16

Overheat reset and Re-Commission Check

Impinger Plate

Installation and Commissioning

Overheat Stat Replacement

Thermocouple ahnd Hi-Limit Replacement

Micro Switch Adjustment

Micro switch and fuse Replacement

Stirrer glass Replacement

Magnetron Cavity Stat Replacement (Singular Component) Magnetron Replacement (Singular Component)

HV Transformer (Singular Component)

HV Diode Replacement (Singular Component)

HV Capacitor Replacement (Singular Component)

Stirrer Motor Replacement (Singular Component)

SRB Board Replacement & Run Recommissioning Check

Touchscreen and Overlay Replacement

Turntable motor replacement e3 only

Door Seal Replacement ( The Gasket Is Not Covered Under Warranty, guidelines only ) Door hinge replacement & door adjustment procedures 2 Convection motor replacement & Run Recommission Check 3 1 Heating element and hot box removal & Run Recommission Check Maximum allowable time for any call with 3 or more parts fitted. 3 4

Page 23 of 31

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Welbilt - Merrychef

ML18.005.EI MERRYCHEF E2S HP - Recommended Service Level Parts List

Part No.

Description

Qty

MOF2C-30Z1455 MOF2C-30Z1554 MOF2C-30Z1566 MOF2C-30Z1562 MOF2C-P30Z5021 MOF2C-DB0063 MOF2C-DR0079 MOF2C-PSB316 MOF2C-32Z7079 MOF2C-32Z7080 MOF2C-DB0127 MOF2C-DB0694 MOF2C-30Z0456 MOF2C-30Z1431 MOF2C-30Z1563 MOF2C-PSB194 MOF2C-30Z1477

TRANSFORMER LV CLASS 2 F/E2S CONVOTHERM TOGGLE SWITCH F/E2S SHORT LEVER MICROSWITCH F/E2S AIR FILTER MICROSWITCH F/E2S

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

CONTROL PCB UNI SRB F/E2S

THERMOCOUPLE ASSY ANGLED F/E2S

eikon OVER TEMP STAT F/E2S

DOOR SEAL ASSY F/E2S

PERSONALITY MODULE SRB F/E2S PERSONALITY MODULE QTS F/E2S TOUCHSCREEN OVERLAY F/E2S OVERLAY - MERRYCHEF F/E2S

FUSE 1In 13A HRC F/E2S

1.2uF 2500V CAPACITOR F/E2S

RELAY F/E2S

PARTS FLIGHT KIT F/E2S

MICROSWITCH SHORT ARM F/E2S

Page 24 of 31

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Welbilt - Merrychef

MFA4C-EIKON- OVEN Recommended Service Level Parts List Part No. Description Qty

MFA4C-30Z0503 MFA4C-30Z1425 MFA4C-30Z1430 MFA4C-30Z1459 MFA4C-32Z7062 MFA4C-32Z7065 MFA4C-DR0011 MFA4C-DR0042 MFA4C-DV0661 MFA4C-DV0692 MFA4C-P30Z1413 MFA4C-P30Z5000 MFA4C-PSA2195 MFA4C-PSA3113 MFA4C-PSR123 MFA4C-SA3127 MFA4C-DV0666 MFA4C-30Z1332 MFA4C-30Z0217 MFA4C-30Z0394

SWITCH ON/OFF ROCKER DPST TRANSFORMER 240V 50/60Hz

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

MICROSWITCH (LARGE)

MICROSWITCH

PERSONALITY MODULE SRB e4 PERSONALITY MODULE BTS e4 TOUCHSCREEN OVERLAY OVERHEAT STAT SMALL THERMOCOUPLE (OVEN) SEAL - CERAMIC COVER 230V 50Hz TRANSFORMER SMART RELAY BOARD SRB COOLING FAN SUB-ASSEMBLY

DOOR SEAL

402s/e4 STIRR PLATE&SEAL KIT

AIR FILTER ASSY

STIRRER COVER - CERAMIC 1.05uF 2500V CAPACITOR

FUSE 1in 10A HRC FUSE 1in 7A HRC

Common parts for 2ES and E4C Ovens- Recommended Service Level Parts List Part No. Description Qty MFA4C-P30Z5009 TOUCH SCREEN PCB 1 MFA4C-30Z1457 eikon SRB 1.25A FUSE 2 MFA4C-31Z0186 SILASTIC BLACK (DOOR SEAL) 2 MFA4C-30Z1427 MAGNETRON OVERHEAT STAT 1 MFA4C-PSR109 DIODE REPLACEMENT KIT 2 MFA4C-P30Z1415 MAGNETRON 2M303H 2 MFA4C-30Z1177 20 AMP LITTLEFUSE FLM020 2

Page 25 of 31

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Nieco – JF broiler

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment:

JF 93 Broiler and JF 94 Broiler

• NIE1C-JF93G • NIE1C-JF94G

Length of Warranty Period: 1 Year Parts (No labour coverage on new equipment) 90 days parts only – no labour

Warranty Exclusions: Refer to “General Exclusions” at the beginning of this document .

BROILER - WEAR & TEAR PARTS

13INCH ROD BELT JF 94 - (1 X 5FT CHAIN)

6035

DRIVE CHAIN

6027

CONNECTOR FLEX,3/4 X 16 INCHES

20909

All Sheet Metal Parts

JF93 and JF94 broilers Recommended Service Level Parts List

Part No.

Description

Qty

GOL1C-10291

GLOW PLUG IGNITOR, HOT SURFACE 24V Total

GOL1C-13570-C

TEMPERATURE CONTROLLER LOAD SENSOR Total

GOL1C-14896

BEARING SHOULDER WASHER LARGE Total

GOL1C-15161-B

Control, Speed Multi Channel, Vert,W/BTN

GOL1C-15480

Switch, Main Power Rocker, 50A Circuit Breaker

GOL1C-15882

FEEDER DRIVE, COMBO CLUTCH ASSY, N/S Total

GOL1C-16034

Transformer 115/230V PRI 24V S

GOL1C-16590

ORIFICE "42 BURNER Total

GOL1C-16921

IGNITION MODULE, 24V FENWAL PACKS Total

GOL1C-17347

Nut, Wing, 8-32, SS

GOL1C-18150

UPPER BURNER ORIFICE -FLAT TIP NAT #50 Total

GOL1C-18152

ORIFICE, 1/8-27, FLAT TIP, #52 Total

GOL1C-18447

BLOWER,HIGH PRESSURE,24VDC, 2 WIRE Total

GOL1C-18861

THERMOCOUPLE PROBE,1.88 ,TYPE Total

GOL1C-19054

SOLENOID VALVE, 1/2 MTP 24V AC Total

GOL1C-25918

CONTROL, MODULATIING VALVE, 24V REPLACED Total

GOL1C-19277

CONNECTOR, FLEX,3/4 X 8 Total

Page 26 of 31

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Nieco – JF broiler

GOL1C-2022

ORIFICE, BURNER, #44 Total

GOL1C-2047

PILOT ORIFICE Total

GOL1C-20786

GEAR MOTOR, DC, BRUSHLESS,REVERSE SHAFT Total

GOL1C-20909

CONNECTOR FLEX,3/4 X 16 INCHES Total

GOL1C-21316

VALVE, MODULATING,24V,1/2

GOL1C-2179

BURNER, PILOT #J129DDA CARRY OVER Total

Nieco – JF broiler

GOL1C-2182

PILOT BURNER Total

GOL1C-22929

Transformer,100-115-230VAC x 18-24VAC

GOL1C-22930

ZIP TUBE ORIFICE Total

GOL1C-23307

BRUSH CLEANING,JF Total

GOL1C-25479

Incendalyst Key Switch

GOL1C-25872

POLYTETRAFLUOROETHYLENE (PTFE) SHEET FOR Total

GOL1C-25957

SENSOR FLAME 2 W. 50 WIRE Total

GOL1C-25982

POLYTETRAFLUOROETHYLENE (PTFE) SLIDE CLA

GOL1C-25983

Polytetrafluoroethylene (PTFE) Slide Clamp for JF93G Broiler (23" Frame)

GOL1C-26991

REFLECTOR SHIELD, 13'' BELT, RIGHT, JF, Total

GOL1C-26993

REFLECTOR SHEILD, 13'' BELT, LEFT, JF, 3 Total

GOL1C-26995

REFLECTOR SHIELDS, 8"BELT, RIGHT,JF,309 Total

GOL1C-26997

REFLECTOR SHIELD,14"BELT, LEFT,JF,309 WL Total

GOL1C-27778

INSTALL KIT, FLAME SENSOR BRACKET Total

GOL1C-35900

Bushing Flanged 3/4 ID

GOL1C-6036

14" ROD BELT PER FOOT ( 5 FT NEED EACH Total

GOL1C-6121

8" ROD BELT - PER FOOT (5 FT NEEDED) Total

GOL1C-9588

CASTORS (TO SUIT MPB FRAME)

GOL1C-13727-B

SPEED CONTROL

GOL1C-18997

DRIVE SHAFT outer 94

GOL1C-19862

DRIVE SHAFT inner 94

GOL1C-20705

LOWER BURNER 93

GOL1C-22626

AIR TUBE LH

GOL1C-22745

AIR BOX WITH BURNER 94 REAR

GOL1C-23333

AIR TUBE RH

GOL1C-24209

AIR BOX 93 FRONT

GOL1C-24338

AIR BOX WITH BURNER 93 REAR

GOL1C-25243

LOWER BURNER 94

GOL1C-6035

CHAIN 13 5 FOOT

Page 27 of 31

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Bombora – Jug Rinser

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment

• BOM1C-RHPR300-PL RHINO JUG RINSER + PLV KIT

Length of Warranty Period • 1-year Limited Parts Only Warranty from the date of original purchase

Warranty Exclusions: Refer to “General Exclusions” at the beginning of this document in paragraph 1.8 • Excludes the cost of any associated labour • Standard maintenance on normal wear and tear parts including: • springs and seals. Replacement spare parts kit # BOM1C-RHSPVSK-01 RHINO SPINJET VALVE SERVICE GASKET KIT • Damage or fault due to misuse or incorrect installation. • Defects that occur due to improper handling or poor water quality.

United Supplies

Page 28 of 31

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At a Glance: Non-H+K administered warranty

Warranty Summary ONLY: Please refer to details within or contact the relevant OEM for specific coverage

WARRANTY HOLDER

Labour Warranty

CONTACT NUMBER

HUNGRY JACK`S EQUIPMENT

Parts Warranty

H+K manufactured fabrication items

2 Year

2 Year/ 3 year on magnetron

ACP Microwave - OC5241HJ Franke Frozen Fry Dispenser

1 Year 1 Year 2 Year 2 Year 1 Year

1 Year 2 Year 3 Year 1 Year 2 Year 1 Year 2 Year 1 Year

Prince Castle Vertical Toaster (DCFT) Prince Castle PHU (2 x 4 and 3 x 4) Antunes Muffin toaster/ Egg cooker

H+K

1300 562 100

Merrychef Ovens Nieco JF94G broiler

2 Year

H+K Jug Rinser

2 Year

Bombora Jug Rinser

5 Year

True Refrigeration

WARRANTY HOLDER

Parts Warranty

Labour Warranty

CONTACT NUMBER

Hungry Jack`s equipment

1 Year

Taylor Heat Treat - C606

1800 777 144 07 3422 8100

2 Years

1 Year

Henny Penny LOV Fryers

JL LENNARD

1 Year

Henny Penny Oil Disposal Cart

RAM Frozen Fry Dispenser

2 Year 1 Year

STODDART

WGPC61SC Press Toaster

1300 307 289

Pyrometer Calibration Kits – Atkins Blue2 Wireless Thermometer

5 years

N/A

ECE FAST

1800 811 818

Pyrometer Calibration Kits – Handheld Thermometer

1 year

N/A

03 8787 4704 wrasupport@williamsref. com.au corporateau@hki.com

WILLIAMS (support H+K)

2 Years

Williams Refrigeration

Essential Services Pty Ltd

1 Year

Pentair - High Flow Water Filtration Systems

1300 361 528

Hungry Jacks

3 Year

1 Year

Elkay Interior Systems

1300 562 100

Coca-Cola Europacific

Perfect Moose – Milk Texturiser, Café Assist - Milk Texturiser, Puq Press, Rancilio Group Handle Coffee Machine, Simonelli Coffee Grinder

1 Year

Partners Australia

FPG REFRIGERATION

2 Year

06 843 3249

FPG Barista Milk Drawer

justin.larkin@sato global.com ctyson@quikserv.co m

3 Year

SATO LABELLER

FX3 PRINTER

1 Year

QUIKSERV

Pass-Thru Window

Warranty survey link: https://app.smartsheet.com/b/form/ad783de0aa7a4fcfa28ce2d1bfb4476d

Page 29 of 31

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