H+K Corporate - Warranty Guidelines

Contents

1.0 Warranty Administrator: Please refer to details below for current warranty holder ...........................................3

1.1 Logging a Warranty Job .....................................................................................................................................4

1.2 Response Time...................................................................................................................................................4

1.3 Attending Site ....................................................................................................................................................5

1.4 Invoicing & Information Required for Payments...............................................................................................5

1.5 Returning Faulty Parts .......................................................................................................................................6

1.6 Replacement of Van Stock Used........................................................................................................................6

1.7 Rejections & Non Warrantable Work ................................................................................................................6

1.8 General Exclusions.............................................................................................................................................7

1.9 Parts Only Claims ...............................................................................................................................................8

1.10 Planned/Preventative Maintenance Requirements (PM) .................................................................................8

A J Antunes & Co ....................................................................................................................................... 10

ACP............................................................................................................................................................ 12

Franke - Fry Dispenser ............................................................................................................................... 15

H+K Equipment .......................................................................................................................................... 17

Prince Castle LLC ...................................................................................................................................... 18

Welbilt - Merrychef ..................................................................................................................................... 21

Nieco – JF broiler ....................................................................................................................................... 26

Bombora – Jug Rinser................................................................................................................................ 28

Amendment History .................................................................................................................................... 30

Page 2 of 31

Version 3.16 Issued 29 th of October 2024

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