H+K Corporate - Warranty Guidelines

Contents

1.1 Logging a Warranty Job.....................................................................................................................................3

1.2 Response Time..................................................................................................................................................3

1.3 Attending Site.....................................................................................................................................................4

1.4 Invoicing & Information Required for Payments ................................................................................................4

1.5 Returning Faulty Parts .......................................................................................................................................5

1.6 Replacement of Van Stock Used.......................................................................................................................5

1.7 Rejections & Non Warrantable Work .................................................................................................................5

1.8 General Exclusions ............................................................................................................................................6

1.9 Parts Only Claims ..............................................................................................................................................7

1.10 Outstanding Warranty Jobs Report ...................................................................................................................7

1.11 Sample Invoice ..................................................................................................................................................8

A J Antunes & Co ..............................................................................................................................................................9

ACP..................................................................................................................................................................................11

Franke - Fry Dispenser ....................................................................................................................................................14

H+K Equipment................................................................................................................................................................16

Prince Castle LLC............................................................................................................................................................19

Welbilt - Merrychef ...........................................................................................................................................................22

Nieco Automatic Broilers .................................................................................................................................................27

Bombora – Jug Rinser .....................................................................................................................................................31

HUNGRY JACKS WARRANTY - Who to Contact ...........................................................................................................32

Amendment History .........................................................................................................................................................33

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Version 3.17 Issued 17 th January 2025

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