H+K Corporate - Warranty Guidelines

Warranty Guidelines

1.8

General Exclusions

The following items are not covered under warranty and if/ when invoiced to H+K they will be invoiced by H+K directly to the store. Each OEM may have a specific list of exclusions in this document which is in addition to this list

Please note that if charges are not fair and reasonable, H+K will not pay the Service Agent until revised

• Tolls • Parking fines and parking fees • Training costs • Relocation costs (to offsite location or within store) • Installation costs • Issues arising from failure to follow proper installation instructions • Calibrations/Brixing • Sundries • Adjustments • Issues due to user error

• Wear & tear components (consumables) • Attendance by technician and no fault found • Improper storage and handling • Accommodation • Unauthorised return visit/s per claim • Improper or unauthorised repairs • Overtime, after hours & public holiday charges • Unapproved 2 technician

• 2 call out fee (per claim) charged on authorised return visit • Postage, freight/handling and warranty administration costs • Issues due to lack of maintenance or cleaning • Reprogramming • Misuse, alteration or abuse of equipment • Fault because of preventative maintenance not being completed • Preventative maintenance work (PM Kits) • Time spent seeking tech support • Parts returned incomplete, not assembled or damaged due to inadequate packing

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Version 3.17 Issued 17 th January 2025

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