H+K Corporate - Warranty Guidelines

Warranty Guidelines

1.9

Parts Only Claims

The following information is required to submit a 90 day ‘parts only’ warranty claim: • Store name & store number • Machine type and model • Serial number of machine • Parts requiring replacement - Part number • Date the part was purchased from H+K and invoice number • Date part installed • Date part failed • Detailed description of fault (what is faulty on or about the part) • Send photos and/or video to further supports the claim Claims without supporting information such as photos/videos will not be accepted.

NOTE: Receival of damaged parts (due to freight) is not claimable under warranty and must be reported to H+K Sales within 48hrs of receipt as noted on invoice.

1.10 Outstanding Warranty Jobs Report

H+K Warranty will send an automatic report weekly to the service agent via email. The service agent will be required to provide an update on all outstanding jobs that are incomplete or not yet finalised. If the warranty survey was completed over 14-days ago, it will be highlighted red. We will urgently require an update on the warranty claim/s that are overdue. If no updates are received by week end (report sent Monday, must have updated by Friday) the job will be rejected due to age and we will be unable to process a warranty claim with the manufacture. This will be communicated via email to the service agent.

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Version 3.17 Issued 17 th January 2025

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