H+K Corporate - Warranty Guidelines

Warranty Guidelines

1.8

General Exclusions

The following items are not covered under warranty and if/ when invoiced to H+K they will be invoiced by H+K directly to the store. Each OEM may have a specific list of exclusions in this document which is in addition to this list

Please note that if charges are not fair and reasonable, H+K will not pay the Service Agent until revised

• Tolls • Parking fees • Calibration, adjustments and Reprogramming - not excluded if equipment not commissioned properly • Sundries • Issues due to user error

• Wear & tear components (consumables) • Attendance by technician and no fault found

• Technician accommodation required for remote store attendance • Unauthorised repairs or work (i.e. removing equipment from the site) • Overtime, after hours & public holiday charges • If equipment failure is a direct result of both, technical and non-technical PM tasks not been carried out • Misuse, alteration or abuse of equipment • Damage from moisture ingress into electrical components caused by equipment misuse • Damage from tampering with or removal of any safety device • Using non genuine spare parts or parts not supplied by H+K. Relates to parts only warranty

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Version 3.16 Issued 29 th of October 2024

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