H+K Corporate - Warranty Guidelines

Warranty Guidelines

1.9

Parts Only Claims

The following information is required to log a parts only warranty claim: • Store name & store number • Machine type and model • Serial number of machine • Parts requiring replacement - Part number • Date the part was purchased from H+K and invoice number • Date part installed • Date part failed • Detailed description of fault (what is faulty on or about the part) • Send photos and/or video to further supports the claim

NOTE: Receival of damaged parts is not claimable under warranty and must be reported to H+K within 48hrs of receipt as noted on invoice.

1.10 Planned/Preventative Maintenance Requirements (PM)

Regularly scheduled Planned Maintenance is required to be completed in accordance with the OEM guidelines.

Failure to produce proof of Planned Maintenance completion may result in the rejection of warranty claims.

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Version 3.16 Issued 29 th of October 2024

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