H+K ANZ - Warranty Guidelines

Barista Technology BV – PUQPress

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment BTN2-3003-0207-1 PUQ PRESS M2 MATT BLACK 58MM BTN2-6003-0207-1 PUQ PRESS M5 MATT BLACK 58MM

Length of Warranty Period: 2 Years parts and labour from the date of installation.

What Warranty Will Cover Callout Rate - 1 call out / service fee per service call (up to 80kms ). - Excess travel over 80kms is not covered by the OEM. Labour Rate - as Per Labour Schedule

Replacement parts - 90 days warranty, on replacement parts only – no labour.

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

Additional Information Technical PM’s must be completed by trained and approved service technicians at the following intervals to ensure warranty is valid for the entire two-year period. Failure to complete schedules Technical PM’s will void OEM warranty.

Preventative Maintenance Requirements Puq Press: 12 MTH PM – strip down, clean, inspect, adjust, replace Piston Wear Ring and Drive Unit.

➢ Puq Pres M5 - PM KIT

o BTN2-1210-0269-2 WEAR RING 61X2.5 – M5 o BTN2-1310-0015-1 DRIVE UNIT M5 (GEN 5)

o Puq Press M2 - PM KIT

o BTN2-1210-0047-1 WEAR RING 61X2.5 – M2 o BTN2-1310-0010-1 DRIVE UNIT M2 (GEN 5)

Preventative Maintenance Requirements Cleaning cycle count and tamping cycle count must be recorded on warranty invoices.

Photos Photos/videos of all the faulty parts and faults must be taken and sent to H+K supporting your invoice.

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Version 15.9 Issued 13 th June 2024

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