McDonald's ANZ - Warranty Guidelines

PERFECT MOOSE - SCHUILENBURG NV

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment SCH2-10956 PERFECT MOOSE EPIC GREG (Sold from January 2024)

Length of Warranty Period 2 years parts and labour (from manufacturer shipment date)

What Warranty will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms) Replacement Parts – 90 days from date of installation

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. The warranty does not cover: • Wearing parts • Problems caused by scale formation caused by the espresso machine connection • Improper use • Pitchers Photo Requirements To understand and to find the true root cause of a failure Perfect Moose require pictures and/or videos. Photos/videos of all faults & faulty parts and faults must be taken and sent to H+K supporting your invoice. Jug Pitchers Smart Moose pitchers are stainless steel, colour coated jugs. They have a smart RFID tag attached to the bottom using a special, heat-resistant glue. RFID tags are not sold separately. • Rinse immediately with hot water after each steaming cycle. Wash by hand with hot water and light detergent, rinse well. • DO NOT let smart pitchers soak in water, and not in (acidic) detergents. This can affect the coloured coating. • DO NOT keep smart pitchers on top of your heated espresso machine. • DO NOT put place pitchers in the dishwasher for cleaning. Additional Information Technical PM’s must be completed at 6 month intervals to ensure warranty is valid for the entire two -year period. Failure to complete scheduled PM’s by approved service agents may void manufacture warranty. Recommended to be logged on E-Tech. Total Counters (Steam Cycle) and Total Counters (Volume) must be recorded on warranty invoices, and during on e tech sign out.

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Version 1.2 Issued 23 December 2024

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