H+K ANZ - Warranty Guidelines

W ARRANTY G UIDELINES

ANZ

Page 1 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Contents Warranty Guidelines ..................................................................................................................................... 4

1.1 Logging a Warranty Job ..............................................................................................................................4

1.2 Response Time ..............................................................................................................................................4

1.3 Attending Site ................................................................................................................................................5

1.4 Invoicing & Information Required for Payments ..................................................................................5

1.5 Returning Faulty Parts ................................................................................................................................6

1.6 Replacement of Van Stock Used ..............................................................................................................6

1.7 Rejections & Non Warrantable Work .......................................................................................................6

1.8 General Exclusions ......................................................................................................................................7

1.9 Parts Only Claims .........................................................................................................................................8

1.10 Planned/Preventative Maintenance Requirements (PM) ................................................................8

AccuBANKER............................................................................................................................................. 11

A J Antunes & Co ....................................................................................................................................... 12

ATC / Dürr Technik..................................................................................................................................... 15

Amana........................................................................................................................................................ 17

Barista Group ............................................................................................................................................. 20

Barista Technology BV – PUQPress .......................................................................................................... 23

Carpigiani ................................................................................................................................................... 26

Carter Hoffmann......................................................................................................................................... 29

Cornelius .................................................................................................................................................... 30

Elkay Interior Systems................................................................................................................................ 41

Franke - Fry Dispenser ............................................................................................................................... 42

Hemro Group.............................................................................................................................................. 45

H+K Equipment .......................................................................................................................................... 48

Hatco.......................................................................................................................................................... 50

Marketing Creation ..................................................................................................................................... 51

Matrix Catering ........................................................................................................................................... 52

Pentair........................................................................................................................................................ 66

Perfect Moose - Schuilenburg NV............................................................................................................... 67

Prince Castle LLC ...................................................................................................................................... 71

QC Industries ............................................................................................................................................. 75

SANREMO ................................................................................................................................................. 77

Server ........................................................................................................................................................ 81

Page 2 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Tesuco Technical Supplies Company......................................................................................................... 82

Welbilt - Garland......................................................................................................................................... 83

AUSTRALIAN Warranty – Who to Contact ................................................................................................. 86

At a Glance: H+K Administered Warranty ........................................................................................................86

At a Glance: Non-H+K administered warranty ................................................................................................87

NEW ZEALAND Warranty – Who to Contact .............................................................................................. 89

At a Glance: H+K Administered Warranty ........................................................................................................89

At a Glance: NON-H+K Administered Warranty .............................................................................................90

Amendment History .................................................................................................................................... 91

Page 3 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Warranty Guidelines

H+K administer the agreed warranty terms and conditions on behalf of the Original Equipment Manufacturer (OEM).

From time to time H+K may need to update this document to ensure accuracy of information.

1.1

Logging a Warranty Job

Warranty jobs must be logged via eTech. Jobs logged via eTech are sent to H+K Warranty Admin team for verification then to a store approver – this all happens before the job can be sent to an approved Service Agent. When logging a job on eTech the store is to provide: • Ensure the fault is recorded against the correct piece of equipment • Detailed fault description including any error messages displayed, how long the fault has been occurring for and any troubleshooting that has been attempted • Manufacturing number (microwave only) & series number (Intelliserv unit only)

The following information is available on e-Tech for the Service Agent:

o Warranty Job Number o Model Number o Serial Number o Detailed Fault Description as reported by caller o Store Contact Details

For all warranty jobs logged through H+K the Service Agent is to invoice H+K for the full amount – the store is not to be invoiced by the Service Agent for any part of the work

1.2

Response Time

This is the time between the initial call from H+K (or the Restaurant) to the first corrective action taken by the Service Provider. First corrective action could be anything from telephone troubleshooting resolution, to a mutually agreed time to attend the restaurant, or the service person arriving at the restaurant. 1. Major Fault – initial response time requirement is 30 mins and time on site requirement is 4 hours 2. Minor Fault – initial response time requirement is 4 hours and time on site requirement is 24 hours 3. Next Visit – this is to be done when the agent is next in the store

Page 4 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Warranty Guidelines

1.3

Attending Site • Service Agents are required to send a trained technician who has been authorised through Rapid Induct to complete the job • Technicians van is stocked with appropriate parts to allow for first time fix - see recommended van stock in this document for each OEM (where applicable) • In the event that part/s are required to complete the repair & the technician does not have them in his van H+K Warranty must be contacted the same day via email Warranty ANZ warrantyanz@hki.com • The email must clearly be marked as stock required for warranty job and include the following: o Warranty number o Part number o Part description o Details on where parts are to be delivered • Upon attendance the model & serial number must be verified by the technician & match the warranty request – if there is a discrepancy the technician is to advise H+K immediately • Adherence to OEM repair time frames as outlined in this document . If the technician attends and doesn’t think they will diagnose & complete the repair within the time frame allowed they can contact the H+K Service Manager for assistance. • Photos and/or videos of faults and corresponding parts are to be taken to support the claim • Tagging of faulty parts for return – tag must have the warranty no. and part no. as a minimum

1.4

Invoicing & Information Required for Payments

H+K will pay Service Agents invoices within terms, even if the work is not warrantable, providing the work & hours charged are fair & reasonable and within the repair times as stated by the OEM. If repair times exceed those stated by the OEM in this document the Service Agents invoice will not be paid until after the OEM has reviewed/approved the claim.

Service Agents should NOT invoice H+K until the work has been completed ie: the equipment has been repaired

Invoices are to be emailed to Australia Australian.Finance@hki.com OR New Zealand NewZealand.Accounts@hki.com

The following is required by the Service Agent when invoicing H+K:

• Invoice is received within 30 days of the completion of the job • The following details must be supplied on either the invoice and/or service report: o Warranty number o Date work completed o Restaurant Site Number and Restaurant Name o Equipment Model & Serial Number o Accredited Technician Name o Itemised time spent on job including travel charges

o Detailed description of fault and work carried out so the OEM understands what has occurred o Cup Count (coffee Only) o Cone Count (shake/sundae) • Parts used listed on invoice are listed at no charge – you must list the part no. and description • Photos and/or videos of faults and corresponding parts are to be taken to support the claim (these will be sent to the OEM after review by the Service Manager)

Failure to provide the information above will delay payment

Page 5 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Warranty Guidelines

1.5

Returning Faulty Parts

Not all faulty parts are required to be returned. At the top of the specific OEM guidelines in this document it stipulates the OEM’s requirement . Faulty parts must be kept for 3 months from date of repair as they may be requested to return for testing. If faulty parts are required to be returned H+K will arrange courier pick up at H+K ’s expense . Email warrantyanz@hki.com the warranty number, weight & Dimensions of the package to arrange collection.

The Service Agent is required to do the following:

• Tag individual faulty parts with the warranty no. and part no. as a minimum – most service agents choose to put each part in a plastic bag with the required information attached inside • Package items appropriately for return so they don’t get damaged during the return freight & advise H+K Warranty team by phone or email of details including total weight, height, depth & width as well as total number of cartons to be returned. All parts are required to be returned within 30 days of when the replacement parts were sent Failure to return parts to H+K within 30 days will result in the Service Agent being charged for the parts until the faulty items are returned to H+K.

1.6

Replacement of Van Stock Used

If van stock has been used on a warranty repair H+K will replace the part used free of charge When invoicing H+K the parts used must be listed at $0.00 H+K will check parts listed on Service Agent invoices to see if the parts have already been sent for that job and if not they will replenish at that time.

NOTE: If you require part numbers please refer to exploded diagrams & or service manuals on Egnyte website https://hki.egnyte.com or visit anz.hkionline.com to verify parts using images.

1.7

Rejections & Non Warrantable Work

If H+K have requested a Service Agent attend the restaurant & the work is deemed not warrantable the Service Agent is to invoice H+K H+K will invoice the store directly & provide the store details on why the work is not covered under warranty

Claims are rejected partly or in full when:

• Documentation and/or parts is not received within 30 days of the repair date. • Detailed description of fault and work carried out not specific enough & or inaccurate

• Parts returned incomplete or damaged due to inadequate packing • Scheduled preventative maintenance not done (where applicable) • Consumables are claimed • A non-authorised service agent/technician has performed the work

• Travel charges are claimed • Parts are found not faulty

NOTE: If the OEM rejects a warranty claim partly or in full as they find the part/s to be in working order after testing ie: the parts claimed are not faulty – the Service Provider will be invoiced for and sent the original part claimed and may also incur the labour charges in relation to the job.

Page 6 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Warranty Guidelines

1.8

General Exclusions

The following items are not covered under warranty and if/ when invoiced to H+K they will be invoiced by H+K directly to the store. Each OEM may have a specific list of exclusions in this document which is in addition to this list

Please note that if charges are not fair and reasonable, H+K will not pay the Service Agent until revised

o Tolls o Parking fines and parking fees o Training costs o Relocation costs (to off site location or within store ) o Installation costs o Issues arising from failure to follow proper installation instructions o Calibrations/Brixing o Sundries o Adjustments o Issues due to user error

o Wear & tear components (consumables) o Attendance by technician and no fault found o Improper storage and handling o Accommodation o Unauthorised return visit/s per claim o Improper or unauthorised repairs o Overtime, after hours & public holiday charges o Unapproved 2 nd technician

o 2 nd call out fee (per claim) charged on authorised return visit o Postage, freight/handling and warranty administration costs o Issues due to lack of maintenance or cleaning o Reprogramming o Misuse, alteration or abuse of equipment o Fault as a result of preventative maintenance not being done when due o Preventative maintenance work o Time spent seeking tech support o Parts returned incomplete or damaged due to inadequate packing

Page 7 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Warranty Guidelines

1.9

Parts Only Claims

The following information is required to log a parts only warranty claim: ➢ Store name & store number

➢ Machine type and model ➢ Serial number of machine ➢ Part number ➢ Date purchased from H+K and invoice number ➢ Date part installed ➢ Date part failed ➢ Detailed description of fault (what is faulty on or about the part) ➢ Send photos and/or video to further supports the claim ➢ Carpigiani claims require the cone count from the machine and if it’s shake or sundae side

NOTE: Damaged parts are not claimable under warranty and must be reported to H+K within 48hrs of receipt as noted on pick slips

1.10

Planned/Preventative Maintenance Requirements (PM)

Regularly scheduled Planned Maintenance is required to be completed in accordance with the OEM guidelines.

Failure to produce proof of Planned Maintenance completion may result in the rejection of warranty claims.

Page 8 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

A copy of the Warranty Parts Return form can be access here: DOWNLOAD NOW

Page 9 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

This page intentionally left blank

Page 10 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

AccuBANKER

OEM requires return of all parts for claim under warranty

Equipment:

AccuBANKER D450 Bleached Bills Auto Detector AccuBANKER D470 Automatic QuadScan Counterfeit Bill Detector

Length of Warranty Period: D450 / D470 – 3 Years parts only

What AccuBANKER Will Cover Parts Only No Labour or Travel

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

Installation Information The Equipment needs to be placed in a clean, dust free environment. Avoid direct exposure to magnetic interference which will affect how the sensors operate (microwave, mobile phone or wifi devices)

Additional Information Videos of the fault must be emailed to warrantyanz@hki.com for review.

Recommended Weekly Maintenance The use of an air duster can assist in removing the dust deposited into the unit interior. Using the dusters thin tube nozzle to blow air through the feeding tray slot to remove the dust inside. Make sure do not insert the duster nozzle into the device to avoid touching any of the detector’s components. Repeat several times for better results. Recommended Weekly Maintenance it is highly recommended to use AccBANKER cleaning cards (ACC3-DETCLEANINGK CLEANING CARD KIT-DETCKEABINGK) to keep the magnetic heads and conveyor system free of dirtiness, debris and oils. This is a store task.

Page 11 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

A J Antunes & Co

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment Rapid Toaster Muffin Toaster Manual Egg Cooker/Steamer VCT-250 and HEBT-3V and HEBT-5V Vertical Toasters Fry Holding Timer

Length of Warranty Period 2 years parts and labour 90 days replacement parts only – no labour Fry Timer – 1 year (as these cannot be repaired this is for replacement only)

What A.J. Antunes & Co Will Cover Labour: Maximum 2 hours unless authorised by H+K Service Manager at a maximum of $85.00 per hour Travel: 1 call out/service fee (80km ’ s) + maximum of 2 hours (1 hour each way up to 160km’s )

Note: any fair & reasonable charges invoiced to H+K that are not covered by the OEM as indicated in this document will be invoiced direct to the store by H+K

Warranty Exclusions : Refer to “General Exclusions” at the beginning of this document Water pressure problems for contamination problems such as foreign material in water lines or inside Travel charges over 2 hours Consequential damages such as loss of profit, loss of time, the cost of repairing or replacing other property which is damaged, or any other incidental damage of any kind. Items such as Grill covers (Release Sheets), gaskets, Conveyor Belt wraps, O-rings, Batteries and light bulbs are considered consumables and not covered under warranty.

Labour Schedule Maximum of 2 hours labour per claim unless authorised by H+K Service Manager

Page 12 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

A J Antunes & Co

Recommended Van Stock

MT-12 Muffin Toaster – Recommended Parts List

Part No.

Description

Qty

AS 7000315

Relay Kit

1

AS 7000833

Control Board Kit

1

AS 7000882

Power Switch Replacement

1

AS 7000348

Thermocouple

1

AS 7000342

Indicator Light Kit

1

AS 7000113

Heating Element (200 Volts)- Australia

1

AS 4070106

Relay Board 25 Amp

1

VCT-250 Toaster – Recommended Parts List

Part No.

Description

Qty

AS 7000240

Motor 9 RPM

1

AS 7000913

Axial Cooling Fan

1

AS 4050214

Platen T-couple *** (not including Japan)

1

AS 7000882

Power Switch Replacement

1

AS 7000165

Auxiliary T-couple ***

1

AS 2150187

Drive Chain 9210609, 612

1

AS 0900255

Tool, gapping, measuring

1

AS 308P101

Nut 8/32 VCT toaster pk

1

AS 212P111

Cover knob spacer (PK 10)

1

Page 13 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

A J Antunes & Co

Manual Egg Cooker – Recommended Parts List

Part No.

Description

Qty

AS 4010190

Switch, Momentary

1

AS 7000370

Solid State Relay

1

AS 4050214

Thermocouple

1

AS 7000882

Power Switch Replacement

1

HEBT-5V TOASTER RECOMMENDED VAN STOCK

Recommended Quantity

Product Code

Product Description

BEARING KIT

AS 7000856

2

RELAY, S.S. DUAL POLE W/

AS 4050240

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

THERMOCOUPLE KIT, 80" LG

AS 7000866

2

DISPLAY BOARD KIT

AS 7000869

1

I/O BOARD KIT

AS 7000870

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

THERMOSTAT, HI LIMIT 371°C

AS 4030352

1

HEBT-3V TOASTER RECOMMENDED VAN STOCK

Recommended Quantity

Product Code

Product Description

HEBT-3V Main CTL Board

AS 7001151

1

RELAY, S.S. DUAL POLE W/

AS 4050240

1

REPLACEMENT FAN KIT FOR

AS 7000913

1

TRANSFORMER, 240V/12VAC

AS 7001145

1

HI-LIMIT THERMOSTAT KIT

AS 7001144

1

THERMOCOUPLE, TYPE K

AS 4051045

2

Page 14 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

ATC / Dürr Technik

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months t r ir r t r f rt f r l i r rr t l ifi l r t . r i r i r i r ir t r t i l rt f r ri f t

Equipment : ATC1-ATC22-AUS

ATC22 MAIN COMPRESSOR

Length of Warranty Period: 2 years (or 2000 operational hours) on the entire system. 5 years (or 5000 operational hours) on the Compressor Head Assembly Only. 90 days replacement parts only – no labour

What Will be Covered Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 kms) + fair and reasonable travel charges which must be approved by H+K Service Manager

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM in the labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Installation information it to be installed inside or in a fully weatherproof (with ventilation and ambient temperatures not arising above 40c, preferably air conditioning cooling the room to lower the humidity). Failure to do this will automatically void warranty. Planned Maintenance When purchasing an ATC Compressor, there is an automatic subscription to an automated annual PM schedule. Failure to complete annual Planned Maintenance will result in warranty being voided. Additional Information Proof of Planned Maintenance and a completed Field Service Check List are now required for all warranty claims. Failure to produce proof of PM, when requested, will void warranty. Technical Planned Maintenance are required to be carried out annually (or 1000 run meter reading) as per the OEM’s guidelines. Field Service Check List is available on Egnyte - ATC22

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document

Page 15 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

ATC / Dürr Technik

APPROVED LABOUR SCHEDULE FOR ATC22 WARRANTY REPAIRS

Description

Part Code

Time for Repair

ATC1-86150 ATC1-85610 ATC1-87175

COMPRESSOR REPLACEMENT, 2CYL

1 Hour 1 Hour 1 Hour

KIT, CYLINDER AND HEAD

KIT -REPLACEMENT MEMBRANE DRYER

The following parts are excluded from the ATC22 two-year warranty and regarded as wear and tear parts .

Description

Part Code

ATC1-86262 ATC1-87352 ATC1-89831

COMP MOUNTS

MAINTAINENCE KIT KIT, FILTER, INTAKE

Page 16 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Amana

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment DEC14E2 microwave MCHDC521 microwave

Length of Warranty Period DEC14E2 microwave McCafe – 1 year parts and labour MCHDC521 MFY – 2 years parts and labour Magnetrons – 1 year parts and labour + 2 years extended warranty for parts only 90 days replacement parts only – no labour

What Amana Will Cover Labour: $170 per claim

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM as indicated in this document will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs, grease shield, air filters are considered consumables and not covered under warranty

Ceramic trays are not covered under warranty if there is evidence that damage was caused by impact, thermal shock, (frozen or refrigerated product placed on warm tray), oven operated with metal pans, oven operated without a food load or lack of proper cleaning and maintenance. Failures caused by accident, fire, flood or acts of nature.

Any modification, alteration, adjustment or repair service not authorized by H+K Grease or other material build-up due to improper cleaning or maintenance. Connection to an improper power supply. Operating an empty oven. Use of improper pans, containers, or accessories that cause damage to the product.. Lost or broken air filters or grease shields. Broken ceramic shelves. General rebuilding or refurbishing.

Page 17 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Amana

Additional Information Second through Third Year (Third Year only for MCDHDC521)

H+K INTERNATIONAL will provide a replacement magnetron tube, tube only that has failed due to workmanship or materials. Owner will be responsible for paying all other costs including labour, mileage and transportation. Replace owner replaceable items where directions appear in the owner’s manual. Owner to make product accessible for service Owner to pay for service calls and or freight charges for items not covered as listed below. All claims must include both model number and manufacturing number Contractor Agrees to: 3. To maintain and manage an adequate stock of functional parts at the Service Facility and on service vehicles as recommended by the Company. 5. To provide same day / next day service delivery, or at the customer’s convenience. 9. To purchase ACP genuine repair parts for warranty service from an ACP Authorized Parts Source. 10. All replaced parts for which warranty credit is requested must be held at the Contractor’s service facility for at least thirty (30) days from your request for parts credit unless otherwise directed by the Company and to make such parts available to the Company upon request. 14. To submit complete and accurate warranty service claims within fifteen (15) days of completion of service electronically using ServiceBench as prescribed by the Company. 16. Use ACP website to obtain current parts literature, service literature, training and technical information. 17. To attend service schools conducted by the Company in Contractor’s area or within a reasonable travel distance or complete distance based training equivalent using company website. 18. To have available a digital camera for photographing products and installations and to have the equipment to transfer images electronically to the Company. 19. To provide the customer with a copy of the completed service work order and guarantee warranty and non warranty service work for a period of not less than thirty (30) days. WARRANTY LIMITATIONS: Begins at date of original purchase. Applies to product used for NORMAL commercial food preparation. Service must be performed by an authorized H+K INTERNATIONAL servicer. Replaced equipment warranty coverage will be for the remainder of the original equipment warranty. Warranty is void if serial plate is defaced or product is altered by user

Page 18 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Amana

MICROWAVE – Recommended Parts List

Part No.

Qty

AMA1-59104136

ASSY, TOUCH PANEL

1

AMA1-59002070 AMA1-59004111 AMA1-59114167 AMA1-R9800022 AMA1-13091701

HV/LV BOARD (old model white) HV/LV BOARD (new model green) ASSY, INTERLOCK SWITCH

1 1 2 2 2

KIT, DIODE (used prior to serial number 0902100848) DIODE (used starting at serial number 0902100848)

AMA1-20037701

Diode Assy (used for manufacturing models P2001416M and P2001413M)

2

AMA1-R0157373 AMA1-59001993 AMA1-59001167 AMA1-59001159 AMA1-59001997 AMA1-59004009 AMA1-B5684129 AMA1-B5795319 AMA1-14159092 AMA1-R0150185

KIT, TRIAC ASSY TRANSFORMER

1 1 2 2 1

CAPACITOR-.90(MCHDC521) CAPACITOR-.65(DEC142)

MAGNETRON

MAGNETRON-2M229K THERMAL CUTOUT

1 1 2 1

THERMAL CUT OUT CAVITY

TRAY-CERAMIC FLOOR W/SEALER (conditional warranty)

ASSY, ANT/RETAINER TOP

1

AMA1-M0805203

FUSE,20 AMP

4

Page 19 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Group

OEM requires the return of all parts for claims under warranty within 7-days of completion of the job.

Equipment: BGC1-IZAGABLK

MARKIBAR IZAGA COFFEE GRINDER BLACK

Length of Warranty Period: 2 Years ~ Parts and Labour starts 14 days from date of Despatch from Barista Group Co.

What Warranty Will Cover Callout Rate - 1 call out / service fee per service call ( up to 80kms ). - Excess travel over 80kms is not covered by the OEM. Labour Rate - as Per Labour Schedule

Replacement parts - 90 days warranty, please contact Barista Group Co directly.

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. The warranty does not cover wear of the burrs and faults caused by improper use, for example: 1) Impacts, broken parts due to dropping or knocks. 2) Power surges in the electrical network 3) Connection to an improper electrical mains supply 4) Use of corrosive cleaning agents 5) Placing of materials other than coffee beans in the hopper 6) Use as a retail grinder (filling coffee bags or similar) 7) Use of spare parts not provided by Markibar (burrs of unknown origin) 8) Equipment requiring calibration 9) Equipment requiring restoration of correct settings due to changes made by operators 10) System blockages 11) Damaged external covers and cosmetic parts from expected normal use 12) Any part or assembly that has been altered, modified, or changed with a non-original component 13) Any part or assembly subject to misuse, abuse, neglected or damaged by accidents

Additional Information I.

Technical PM’s must be completed at the following intervals to ensure warranty is valid for the entire two- year period. Failure to complete schedules PM’s will void OEM warranty. Recommended to be logged on e-Tech for records.

II. Completed Commissioning Forms must be submitted to Barista Group Co mcd@baristagroup.com.au & H+K Australian Warranty warranty.au@hki.com III. Faulty Parts

a. All Required Faulty Parts must be returned to Barista Group Co within 7-days of completion. No parts to be returned to H+K. b. Faulty parts must be returned to Barista Group Co address: E14 and E15, 20 Picrite Close Pemulwuy NSW 2145 at the expense of the sender.

IV. Technical Support available from Monday to Friday 08:30 am to 17:00 a. Phone: 0408 316 292 or Email mcd@baristagroup.com.au

Preventative Maintenance Requirements Store Level: Daily Calibration PM Card Store Level: Daily Cleaning PM Card BE 99 01 Technician Task: Semi-Annually ~ 55,000 Cups BE 99 S1-T Technician Task: Annually ~ 350,000 Cups BE 99 Z1-T BE 99 D2

Page 20 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Group

Recommended Grinder Van Stock (General Servicing)

PART NUMBER

DESCRIPTION

QUANTITY

32G200190 15G100030 25G100050 23G100020 23G100010 23G400080 21G200170 21G400170 M4 x 8mm 32G400270

Burr Set

1 2 1 4 4 1 1 1 4 1 1

DC Motor Drive O ‐ ring

Capacitor

Grinding Adjustment Spring Grinding Adjustment Stub Hopper Blocking Screw

Lower Burr Carrier CEE Security Stopper

Burr screw

Izaga Cleaning Set

Dyson (optional)

Cordless Vacuum Cleaner

Recommended Grinder Van Stock (Breakdown Calls)

PART NUMBER

DESCRIPTION

QUANTITY

24G400110 25G400010 13G100010 32G400120 32G400060 21G200170 13G400020 13G400000

PCB Board

1 1 1 1 1 1 1 1

Membrane Touchpad

Microswitch

Complete Doser Set Power Electronic Board

Lower Burr Carrier Izaga Axial Fan

Power Supply 100 ‐ 240 VAC 36VDC

Page 21 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Group

Markibar IZAGA Warranty Repair Times

PART DESCRIPTION

REPAIR TIME

Grinder Burrs (set)

0.5 hrs 1.0 hr 1.0 hr 1.0 hr 0.5 hrs 1.0 hr 0.5 hrs 1.0 hr 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 1.0 hr 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 0.5 hrs 1.0 hr

Grinding Chamber Body Grinding Chamber Support Grinding Chamber Bearing

Grind Adjustment Blocking Set Top Handle

Grinder Drive Motor 230V 50Hz

Motor 16mF Capacitor Elastic Motor Coupling

240VAC 36VDC Power Supply PCB

Grind Microswitch

Hopper Safety Switch

Grind Adjustment Blocking Set Complete Doser Chamber Set Doser Chamber DC Motor Doser Chamber DC Motor Drive Belt

Doser Chamber Gate

Axial Cooling Fan

Complete Key Door-set Yellow Display Control PCB

Display Door Frame

6 Key Display Membrane Display Backlight PCB Display Backlight Diffuser

Portafilter Magnetic Sensor PCB

Wiring Harnesses

The following parts are excluded from the two-year warranty and regarded as wear and tear parts.

PART NUMBER

DESCRIPTION BRUSH SET

32G400260 21G400480 21G400480 25G100050 23G400100 32G200190 32G400090 15G100030 13G200020

DOSER CLEANING CAP NON SLP RUBBER FOOT MOTOR CAPACITOR HANDLER DRIVE AXLE

BURRS

HOPPER GATE

DC MOTOR DRIVE O-RING / BELT

POWER CORD

Page 22 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Technology BV – PUQPress

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment BTN2-3003-0207-1 PUQ PRESS M2 MATT BLACK 58MM BTN2-6003-0207-1 PUQ PRESS M5 MATT BLACK 58MM

Length of Warranty Period: 2 Years parts and labour from the date of installation.

What Warranty Will Cover Callout Rate - 1 call out / service fee per service call (up to 80kms ). - Excess travel over 80kms is not covered by the OEM. Labour Rate - as Per Labour Schedule

Replacement parts - 90 days warranty, on replacement parts only – no labour.

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

Additional Information Technical PM’s must be completed by trained and approved service technicians at the following intervals to ensure warranty is valid for the entire two-year period. Failure to complete schedules Technical PM’s will void OEM warranty.

Preventative Maintenance Requirements Puq Press: 12 MTH PM – strip down, clean, inspect, adjust, replace Piston Wear Ring and Drive Unit.

➢ Puq Pres M5 - PM KIT

o BTN2-1210-0269-2 WEAR RING 61X2.5 – M5 o BTN2-1310-0015-1 DRIVE UNIT M5 (GEN 5)

o Puq Press M2 - PM KIT

o BTN2-1210-0047-1 WEAR RING 61X2.5 – M2 o BTN2-1310-0010-1 DRIVE UNIT M2 (GEN 5)

Preventative Maintenance Requirements Cleaning cycle count and tamping cycle count must be recorded on warranty invoices.

Photos Photos/videos of all the faulty parts and faults must be taken and sent to H+K supporting your invoice.

Page 23 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Technology BV – PUQPress

RECOMMENDED PUQ PRESS VAN STOCK

PUQPRESS M2 SERIES PART NUMBER BTN2-1210-0047-1 BTN2-1310-0010-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0001-1 BTN2-1210-0100-1 PUQPRESS M5 SERIES PART NUMBER BTN2-1210-0269-2 BTN2-1310-0015-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0154-1 BTN2-1210-0100-1

DESCRIPTION

QUANTITY

WEAR RING 61X2.5 M2 DRIVE UNIT M2 (GEN 5) INDUCTION SENSOR / CONNECTION

1 1 1 1 1 1 1

SENSOR 6.5MM SHORT CABLE SENSOR 6.5MM LONG CABLE AC/DC CONVERTER M2 MOTOR CONTROLLER PCB M2/M5

DESCRIPTION

QUANTITY

1 1 1 1 1 1 1

WEAR RING 61X2.5 - M5 DRIVE UNIT M5 (GEN 5) INDUCTION SENSOR / CONNECTION

SENSOR 6.5MM SHORT CABLE SENSOR 6.5MM LONG CABLE AC/DC CONVERTER M5 MOTOR CONTROLLER PCB M2/M5

Page 24 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Barista Technology BV – PUQPress

APPROVED LABOUR SCHEDULE FOR PUQ PRESS WARRANTY REPAIRS

PUQPRESS M2 SERIES PART NUMBER BTN2-1310-0010-1 BTN2-1110-0001-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1110-0001-1 PUQPRESS M5 SERIES PART NUMBER BTN2-1310-0015-1 BTN2-1110-0154-1 BTN2-1410-0022-1 BTN2-1410-0024-1 BTN2-1410-0025-1 BTN2-1210-0100-1 PART NUMBER BTN2-1110-0015-1 BTN2-1410-0017-1 BTN2-1110-0090-1 BTN2-1210-0213-1 BTN2-1210-0065-3 BTN2-1210-0275-1 BTN2-1210-0170-3 BTN2-1210-0246-4 BTN2-1210-0106-3 BTN2-1210-0256-1 BTN2-1210-0006-3 BTN2-1210-0243-7 BTN2-1210-0047-1 BTN2-1210-0269-2 BTN2-1210-0192-2 BTN2-1210-0296-1

DESCRIPTION

QUANTITY

30 MINS 30 MINS 30 MINS 30 MINS 30 MINS 30 MINS

DRIVE UNIT M2 (GEN 5) AC/DC CONVERTER M2 INDUCTION SENSOR / CONNECTION

SENSOR 6.5MM SHORT CABLE SENSOR 6.5MM LONG CABLE MOTOR CONTROLLER PCB

DESCRIPTION

QUANTITY

30 MINS 30 MINS 30 MINS 30 MINS 30 MINS 30 MINS

DRIVE UNIT M5 (GEN 5) AC/DC CONVERTER M5 INDUCTION SENSOR / CONNECTION

SENSOR 6.5MM SHORT CABLE SENSOR 6.5MM LONG CABLE MOTOR CONTROLLER PCB

The Following pats are excluded from the Puq Press two-year warranty and regarded as wear and tear parts.

WEAR AND TEAR PARTS

DESCRIPTION

C14 POWER ENTRY

LED LAMP + CONNECTOR RUBBER FOOT 20MM M5 RUBBER FOOT 20MM M2 DISPLAY STICKER M2 DISPLAY STICKER M5 LOWER CLAMP M2 GLOSS LOWER CLAMP M5 MATT TAMPER BASE M2 - 58.0 TAMPER BASE M5 - 58.0 UPPER CLAMP 71MM M2 UPPER CLAMP71MM M5 WEAR RING 61x2.5 M2 WEAR RING 61x2.5 - M5

GROUND COFFEE BASKET M2 BLK GROUND COFFEE BASKET M5

Page 25 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Carpigiani

OEM requires return of all parts for claim under warranty

Equipment Carpigiani Heat Treat Combo K3 & K503 – Twin Twist Sundae 191 Soft Serve Counter

Length of Warranty Period Two years parts and labour Five years on original compressor & 1 year on any replacement compressor Five years on head assembly (cylinder, hopper, evaporator). Two years on labour to replace parts under warranty or to repair malfunctions under warranty

What Carpigiani Will Cover Labour as per labour schedule in this document Travel: 1 standard call out/service fee (80kms) + reasonable & fair travel charges approved by the H+K Service Manager

NOTE: Any fair & reasonable charges invoiced to H+K that are not covered by the OEM as indicated in their labour schedule will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document External causes such as voltage fluctuations, flooding, excessive temperature, etc.

Page 26 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Carpigiani

Labour Schedule

GUIDELINE: AVERAGE TIME REQUIRED TO PERFORM TECHNICAL INTERVENTIONS ON THE K3 – K3 E Operation/Description Hours 1. First installation: un-crating, hook-up, washing, start-up and training 5.0 2. Adjustment of machine functions 0.5 3. Syrup calibration 0.15 4. Sundae side stripping, washing, sanitizing, reassembling 1.0 5. Shake side stripping, washing, sanitizing, reassembling 1.5 6. Search for refrigerant leaks and recharge 1.0-3.0 THE FOLLOWING IS A LIST OF REPLACEMENTS (DISASSEMBLY OF PARTS, REASSEMBLY AND CHECK-OUT) 7. Mix pump motor 1.0 8. Mix agitator shaft assembly 1.0 9. Mix agitator belt 0,5 10. Gear box and motor 2.0 11. Compressor (a) mechanical problem-head replacement 2.0 12. Compressor (b) replacement plus filter 2.5 13. Mix agitator motor-diagnosis and replacement 1.0 14. Electronic board-diagnosis and replacement 1.0 15. Control panel replacement 1.0 16. Electrical component of electric box 0.5 17. Fan motor 1.0 18. Syrup peristaltic pump motor 1.0 19. Shake dispensing piston actuator 1.0 20. Shake spinner motor 1.0 21. Shake level sensor 0.5 22. Sundae side proximity sensor 0.5 23. Refrigerator pressure switch 0.5 24. Condenser cleaning 1.0 25. Thermostatic valve 2.0 26. Refrigerating valve body 2.0 27. Temperature probe 0.5 28. Dry reed probe 0.5 29. Syrup block O-rings on front panel 1.0 30. Syrup hose 0.5 31. Beater Belt replacement 0.5

Page 27 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Carpigiani

Recommended Van Stock

Recommended Service Level Parts List

Part No.

Description

Qty

CAR7-573700116

ELECT. BOARD SHAKE (K3)

1

CAR7-155145960

SENSOR (K3

1

CAR7-583100134

HI-LIMIT PRESSURE SWITCH

1

CAR7-572910101

SENSING PROBE

2

CAR7-157245040

PERISTALTIC TUBE (K3)

2

CAR7-571100228

CONTACTOR

1

CAR7-141116490

SCRAPER WITH STOPPER RUBBER (K3)

3

CAR7-153101530

AGITATOR PULLEY (SHAKE SIDE)

1

CAR7-177120100

BEATER SHAFT SEAL

2

CAR7-571201031

BRIDGE RECTIFIER

2

CAR7-573700115

ELECT. BOARD SOFT 256K AIR COOL (K3)

1

CAR7-531501044

HOPPER AGITATOR BELLT (SUNDAE) (K3/E)

1

CAR7-531501028

BELT RPN 6D 6X869 K3/E

1

CAR7-531501019

BELT VOLTA RPN 6D.6X524

1

CAR7-531300119

SHAKE MOTOR BELT (K3/E)

1

CAR7-531300117

SUNDAE MOTOR BELT (K3/E)

1

CAR7-573700116

ELECT. BOARD SHAKE (K3)

1

CAR7-155145960

SENSOR (K3)

1

CAR7-583100134

HI-LIMIT PRESSURE SWITCH

1

CAR7-573700148

ELECT BOARD TC SOFT

1

Page 28 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here

Carter Hoffmann

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment : Pie Merchandiser

Length of Warranty Period : 1 year parts and labour 90 days replacement parts only – no labour

What Carter Hoffmann Will Cover Labour: Maximum of 1 hour + up to 1hour additional if approved by the Service Manager at H+K Travel: 1 standard call out/service fee (80kms)

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs are considered consumables and are not covered

Recommended Van Stock

Recommended Service Level Parts List

Part No.

Description

Qty

HOF1-18602-0075

1

SWITCH-POWER (ILLUMINATED)DPDT

HOF1-18614-0340

1

MOTOR-FAN-240V-W/MNT. BRACKET

HOF1-18614-0323

FAN-COOLING-230 VOLT

1

HOF1-18600-0062

THERMOSTAT-HI LIMIT-155

2

HOF1-18617-0049

GROMMET MAIN FAN MOUNT

4

Page 29 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here