H+K ANZ - Warranty Guidelines

Amana

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment DEC14E2 microwave MCHDC521 microwave

Length of Warranty Period DEC14E2 microwave McCafe – 1 year parts and labour MCHDC521 MFY – 2 years parts and labour Magnetrons – 1 year parts and labour + 2 years extended warranty for parts only 90 days replacement parts only – no labour

What Amana Will Cover Labour: $170 per claim

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM as indicated in this document will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Light bulbs, grease shield, air filters are considered consumables and not covered under warranty

Ceramic trays are not covered under warranty if there is evidence that damage was caused by impact, thermal shock, (frozen or refrigerated product placed on warm tray), oven operated with metal pans, oven operated without a food load or lack of proper cleaning and maintenance. Failures caused by accident, fire, flood or acts of nature.

Any modification, alteration, adjustment or repair service not authorized by H+K Grease or other material build-up due to improper cleaning or maintenance. Connection to an improper power supply. Operating an empty oven. Use of improper pans, containers, or accessories that cause damage to the product.. Lost or broken air filters or grease shields. Broken ceramic shelves. General rebuilding or refurbishing.

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Version 15.9 Issued 13 th June 2024

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