H+K ANZ - Warranty Guidelines

Amana

Additional Information Second through Third Year (Third Year only for MCDHDC521)

H+K INTERNATIONAL will provide a replacement magnetron tube, tube only that has failed due to workmanship or materials. Owner will be responsible for paying all other costs including labour, mileage and transportation. Replace owner replaceable items where directions appear in the owner’s manual. Owner to make product accessible for service Owner to pay for service calls and or freight charges for items not covered as listed below. All claims must include both model number and manufacturing number Contractor Agrees to: 3. To maintain and manage an adequate stock of functional parts at the Service Facility and on service vehicles as recommended by the Company. 5. To provide same day / next day service delivery, or at the customer’s convenience. 9. To purchase ACP genuine repair parts for warranty service from an ACP Authorized Parts Source. 10. All replaced parts for which warranty credit is requested must be held at the Contractor’s service facility for at least thirty (30) days from your request for parts credit unless otherwise directed by the Company and to make such parts available to the Company upon request. 14. To submit complete and accurate warranty service claims within fifteen (15) days of completion of service electronically using ServiceBench as prescribed by the Company. 16. Use ACP website to obtain current parts literature, service literature, training and technical information. 17. To attend service schools conducted by the Company in Contractor’s area or within a reasonable travel distance or complete distance based training equivalent using company website. 18. To have available a digital camera for photographing products and installations and to have the equipment to transfer images electronically to the Company. 19. To provide the customer with a copy of the completed service work order and guarantee warranty and non warranty service work for a period of not less than thirty (30) days. WARRANTY LIMITATIONS: Begins at date of original purchase. Applies to product used for NORMAL commercial food preparation. Service must be performed by an authorized H+K INTERNATIONAL servicer. Replaced equipment warranty coverage will be for the remainder of the original equipment warranty. Warranty is void if serial plate is defaced or product is altered by user

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Version 15.9 Issued 13 th June 2024

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