H+K ANZ - Warranty Guidelines

Hemro Group

OEM does not require return of parts for claim under warranty unless specifically requested. The service provider is required to retain all parts for a period of 3 months

Equipment : MAHLKOENIG E80s Grinder

Length of Warranty Period: 2 Years ~ Parts and Labour

What Warranty Will Cover Labour Rate – Per Labour Schedule Below Travel Rate – 1 Call Out/Service Fee Per Service Call Replacement Parts – 90 days warrant, no labour

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

Additional Information V. Commissioning forms must be completed and returned to H+K within 48 hours of install. VI. Technical PM’s must be completed at the following intervals to ensure warranty is valid for the entire two-year period. Failure to complete scheduled PM’s by approved service agents will void OEM warranty. Recommended to be logged on e-Tech. VII. Cleaning Tablets - URN1-17-G01-UX630 GRINDZ, GRINDER CLEANING TABLE the restaurant to be setup with recurring order for this product as per Weekly Cleaning PM Card BE 102 W1.

Preventative Maintenance Requirements Weekly & Daily PM are required to be completed at Store Level. - Store Level: Daily Cleaning PM Card BE 102 D1 - Store Level: Daily Calibration PM Card BE 102 D2 - Store Level: Weekly Cleaning PM Card BE 102 W1 - Store Level: Weekly Cleaning PM Card BE 102 W2 Technician Task: Semi-Annually ~ 70,000 Cups BE 102 S1-T - HKC1-E80 6MTHPM E80 6 MTH PM KIT Technician Task: Annually ~ 140,000 Cups BE 102 A1-T - HKC1-E80 12MTHPM E80 12 MTH PM KIT Technician Task: Annually ~ - HKC1-E80 24MTHPM E80 24 MTH PM KIT XX

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Version 15.9 Issued 13 th June 2024

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