McDonald's ANZ - Warranty Guidelines

H+K EQUIPMENT

The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

Equipment MEAT FREEZERS

WALL MOUNT FREEZERS PREP TABLES/FRIDGES MFY AND H&S ECU TABLE UHC TABLE FABRICATION EQUIPMENT – OOAT, FRY BAGGING STATION CONE DIPPER APPLIANCE (NZ ONLY) HEATED LANDED AREA (HLA)

Length of Warranty Period 2 years parts and labour (from date of installation) 90 days replacement parts only – no labour

What H+K Will Cover Labour – Approved as per recommended repair times Travel – 1 standard call out/service fee (80 km)

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document Mirror Assembly for Fry Station (FB40) End Glass (FB40) Heat lamps on the OAT tables are not H+K Fabricated and have their own warranty terms (Hatco) Lamp holders are no longer covered under warranty for faults caused by bulbs getting stuck and over/under turning of the bulbs. Door Gaskets are classed as a consumable. Additional Information: H+K may choose to appoint their own approved service agent. Please note improperly maintained equipment may invalidate the warranty cover. If condenser fins have not been kept clean, door gaskets split, the unit will not function and will shorten the life of the equipment. Always attach a picture, this should show the nature of the fault if possible or, if the fault is not visible, the location of the equipment within the restaurant. Please remember that bleach/chlorine cleaning agents are not to be used on our products and that if used then it could invalidate any future warranty claim. Photo Requirements Must include photos of refrigerant pipe leaks, burnt out components, loose wires, condensation, heaters or any component that relates to the failure. • Refrigeration Failures o Photo of the door seals, condenser fins, the diagnosed spare part/cause • Electrical Failures o Photo of the reported fault, the diagnosed spare part/cause

H+K HAS THE RIGHT TO REQUEST THE FAULTY PART TO BE RETURNED FOR TESTING PURPOSES.

Page 44 of 82

Version 1.2 Issued 23 December 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here