H+K ANZ - Warranty Guidelines

SANREMO

OEM requires photos/video evidence of all parts for claim under warranty

Equipment: F18 Coffee Machine

Length of Warranty Period: 2 Years - Parts and Labour from date of Commissioning 1 Year - Group Head Keyboard / Buttons ( SAN1-10114601 ) 1 Year – TFT Display ( SAN1-10114646A ) 1 Year – TFT Display Window ( SAN1-10114609 / SAN1-10114628 ) 90 days replacement parts only for non wear and tear parts.

What SANREMO Will Cover Labour - (where applicable) as per labour schedule below. Travel - 1 call out / service fee (80kms). NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K Photo Evidence Requirements: SANREMO require evidence related to the part failure for each claim where parts have been replaced, starting January 2021. Failure to provide either a photo or video of the faulty part will result in the service agent invoice not being paid until provided. SANREMO do not require evidence for non-warrantable parts subject to normal wear or damage.

Either a photo or video of the fault or faulty part must be recorded and submitted with the e-Tech job or sent to H+K warranty with the e-Tech job number as a reference.

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

The warranty does not cover any faults or malfunctions due to normal wear and tear, inappropriate use and / or use not in accordance with normal operation, the use of non-original spare parts and non-compliance with what is indicated in the use and maintenance manual delivered together with the machine, accidental events, unauthorized modifications or adaptations, tampering, anomalies caused by electrical and hydraulic systems or inadequate water filtering and insect infestation. Correct water filtration and regular filter changes are a requirement to keep the warranty valid and ensure the correct operation of the machine. SANREMO TSD recommends performing a "Water test" to determine the correct filtering system according to the characteristics of the water supplied in the area where the Machine has been installed. Water standards to keep the warranty valid: • Total dissolved solids (TDS): 30 to 150 ppm (parts per million) • Total hardness - in ppm: Less than 85 ppm • pH: From 6 pH to 7.5 pH • Chloride: 5-15 ppm - any chloride can be corrosive and harmful • Total alkalinity: between 35-75 ppm • Sodium: 10 mg / lt • Chlorine: 0 ppm • Iron: 0 pp Note: Corrosion, blockages and/or accumulation of foreign matter within components is not covered under the warranty in all circumstances.

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Version 15.9 Issued 13 th June 2024

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