H+K ANZ - Warranty Guidelines

Amendment History

Page/s Altered

Version

Date

Amendments

4.7

7/08/2012

54

Changed NZ Hand drier warranty term to 1 year

2

Add numerical point form to guidelines on contents page

41/47

Length of warranty period for coffee. Removed cup count condition

4.8

17/08/2012

20

Included Fry Holding Timer in warrantable equipment

53

Added Sigma coin counter, Roband, paxar labeller, fry timer

4.9

3/09/2012

21

Added recommended spare parts for manual egg cooker

5.0

28/09/2012

57

Added Amendment History

3 Added: “ H+K will arrange the courier return of faulty parts- where applicable” to the Claims process

28

Added Carpigiani (new supplier) Warranty terms and conditions

5.1

30/10/2012

28

Updated wording on Carpigiani warranty period pre and post November 2012

32

Added maximum repair times for Franke F3D3 equipment

5.2

31/12/2012

8

Added New Page – Acceptable Refrigerant Charges for IMI Cornelius.

57 Updated the ‘pages altered’ on this page to reflect new page numbers as a result of the above additional page

5.3

29/01/2013

29

Added New Page – Maximum Repair Times for Carpigiani.

5.4

04/03/2013

55

Added Nuovo Simonelli (new Supplier) Warranty Terms and Conditions

5.5

11/04/2013

59

Updated Pentair warranty contact details

5.6

19/04/2013

40

New Equipment - High Capacity Freezers added to H+K guidelines

59/60

Added Capture Jet and Powersoak Sink to the ‘who to contact’ details.

5.7

17/06/2013

3-6

Change to the warranty claim process.

5.8

02/07/2013

59

Added Metlam (hand driers) contact details as new product supplier

5.9

08/07/2013

26

Added Pentair Warranty Schedule

6.0

23/07/2013

20-21

Added the HEBT 5V vertical toaster with recommended spare parts and repair times

6.1

30/07/2013

59

Contact details for Avery Dennison (Paxar food labeller) have been changed to 02 9741 6900

6.2

04/09/2013

57

Added new supplier Transact and contact details for Ithaca Food Labeller

6.3

14/10/2013

14 Added IMI Cornelius warranty addendum for the Viper 2&3-barrell units. In conjunction with existing guidelines.

6.4

18/12/2013

59 Added SIM2-98006025 Complete Steam Valve to Simonelli Group Handle warranty exclusion list

ALL Major Restructure of entire warranty document, above amendments still apply however page references may now differ and are not applicable.

7.0

21/01/2014

7.1

14/04/2014

60-61

Added Specific warranty dates for Amana Microwave models

7.2

05/06/2014

13

Increased claim limit from $95 to $120 per claim (Amana)

7.3

21/07/2014

30

Added details for the Franke T400 Group Handle coffee machine

46

Amended warranty periods for Nuova Simonelli terms and conditions commencing 1/7/2014

60-61

Restructured layout of warranty summary pages to include both parts and labour terms

ALL Major Restructure of entire warranty document, above amendments still apply however page references may now differ and are not applicable.

7.4

04/08/2014

33

Added Franke S9/T400 Repair labour schedule

40

Added Franke F3D warranty for Cold wall leaks

43

Added Melitta water parameters

51

Added Nuova Simonelli Repair labour schedule

7.5

29/08/2014

53 Prince Castle no longer requires immediate return of faulty parts, document changed accordingly.

7.6

02/10/2014

44

Added new equipment Melitta CT8

7.7

06/01/2015

29

Added Cornelius service bulletiion regarding refrigerant pricing after carbon tax repeal

7.8

09/06/2015

61 Added contact details for Six Simple Machines – Milk Juggler. Amended Moffat warranty periods to 2 years

7.8

09/06/2015

45

Added new equipment supplier - Marshall

Page 91 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here