H+K ANZ - Warranty Guidelines

Amendment History

Page/s Altered

Version

Date

Amendments

7.9

15/07/2015

45

Added new equipment supplier – Hatco

8.0

21/07/2015

56

Added Recommended Van stock listings for Nuova Simonelli Group Handle and Grinder

8.1

29/07/2015

3-7

Update to Warranty Guidelines Sections 1.1 – 1.8

8.2

10/08/2015

19

Added Carpigiani Recommended Van Stock

8.3

20/08/2015

65

Added Merrchef OEM to contact details

8.4

07/10/2015

65, 67

Added Intelliserv Food Warmer to contact details

8.5

24/11/2015

59, 60

Amendments to UHC Recommended van stock

8.6

17/12/2015

59, 60

Amendments to Prince Castle Van stock and diagnosis criteria

8.7

13/01/2016

65, 67

Update contact details for Transact – Ithaca Food Labeller

8.8

29/02/2016

ALL Full update of document, Removal of obsolete Equipment no longer warrantable i.e Franke Sinfonia and Evolution

8.9

17/03/2016

61

Addition of Server Products – Intelliserv Food Warmer

9.0

10/06/2016

63

Addition of Stoddart covering MDS bag chargers

9.1

28/07/2016

64

Addition of MDS bag chargers for NZ

9.2

21/09/2016

14

Updated Amana claim coverage

9.3

21/09/2016

55

Removed Prince Castle UHC bezels

9.4

27/09/2016

62

Addition of new supplier: TMS Furniture (The Marketing Store)

9.4

27/09/2016

64/66

Additional warranty information added for ECE Fast digital Pyrometers

9.5

21/11/2016

43

Addition of new supplier: Lancer

9.5

21/11/2016

34

Addition of the Franke GC150 Grinder

9.6

14/03/2017

35-36 50, 51, 53

Labour schedule and van stock for T600

9.6

14/03/2017

Labour schedule and van stock for Aurelia II

9.7

12/04/2017

10, 12

Added 3v toaster to list of equipment in guidelines. Updated the 5v and added the 3v toaster van stock lists.

56, 57, 59 Added the DCFT toaster and updated the equipment list, length of warranty period list & the warranty exclusions list. Also added the Van stock list for the DCFT Toaster. 50, 55 Removed Aurelia 4 group handle from the equipment list, added the Aurelia II Group Handle (all) in the length of warranty period, added the Simonelli Aurelia II – Van Stock list.

9.7

12/04/2017

9.7

12/04/2017

9.8

13/04/2017

34,37

Added T600 Group Handle to equipment, updated length of warranty for T600 & T600 Van stock List.

41,70 Updated H+K Equipment and length of warranty period adding Cone Dipper Appliance to both. Added Metlam to the NZ warranty holder contact list.

9.9

20/04/17

10.0

29/06/2017

68

Added Electrolux dishwasher with 2 years parts and labour to stoddart column.

10.1

24/06/2017

62

Created a QC Industries warranty info page and Recommended Van Stock Table.

69 Updated Parts and Warranty for Stoddard | Press toaster, under counter dishwasher, Capture Jet, Powersoak sink, Display and milk fridges.

10.2

07/08/2017

14, 18, 32, 55.

10.3

06/09/2017

K3 & K503 added to Carpigiani, Removed Marshall, and replaced all “NIL” under coverage to “No Labour or Travel”

10.4

27/09/2017

69

Changed the Transact contact number on both the AUS and NZ “Who to contact” page.

10.5

09/10/2017

43, 46

Created new pages for Marketing creations and H+K Lighting.

10.6

17/10/2017

69

Updated the Roband vitamix blender parts warranty.

22-34 Updated cornelius’s; Equipment, Warranty period, replace page 25 with table, added helix scheduled warranty repairs, removed bulletin page.

10.7

23/10/2017

17/18/19 /23

10.8

24/10/2017

Updated the H+K Administered warranty added barista technology also added equipment for Carpigiani.

2, 31, 71 Updated table of contents - minor alignment changes to Cornelius Van stock table - Removed Melitta from document - Removed melitta coffee machine, JD Hand drier & Marshall toaster from H+K Administered warranty page and moved Logitech CO2 Alarm Panel with 5 years parts from who to contact to H+K Administered warranty.

10.9

25/10/2017

11.0

27/10/2017

4 Removed a now defunct process for NZ to call H+K for warranty claims. Superseded by national NZ rollout of e-Tech.

67, 61, 70 & 72

11.1

16/11/2017

Added True Refrigeration to doc. Updated Van stock for QC Industries. Updated Aus & NZ Warranty guide.

Page 92 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here