H+K ANZ - Warranty Guidelines
Amendment History
Page/s Altered
Version
Date
Amendments
7.9
15/07/2015
45
Added new equipment supplier – Hatco
8.0
21/07/2015
56
Added Recommended Van stock listings for Nuova Simonelli Group Handle and Grinder
8.1
29/07/2015
3-7
Update to Warranty Guidelines Sections 1.1 – 1.8
8.2
10/08/2015
19
Added Carpigiani Recommended Van Stock
8.3
20/08/2015
65
Added Merrchef OEM to contact details
8.4
07/10/2015
65, 67
Added Intelliserv Food Warmer to contact details
8.5
24/11/2015
59, 60
Amendments to UHC Recommended van stock
8.6
17/12/2015
59, 60
Amendments to Prince Castle Van stock and diagnosis criteria
8.7
13/01/2016
65, 67
Update contact details for Transact – Ithaca Food Labeller
8.8
29/02/2016
ALL Full update of document, Removal of obsolete Equipment no longer warrantable i.e Franke Sinfonia and Evolution
8.9
17/03/2016
61
Addition of Server Products – Intelliserv Food Warmer
9.0
10/06/2016
63
Addition of Stoddart covering MDS bag chargers
9.1
28/07/2016
64
Addition of MDS bag chargers for NZ
9.2
21/09/2016
14
Updated Amana claim coverage
9.3
21/09/2016
55
Removed Prince Castle UHC bezels
9.4
27/09/2016
62
Addition of new supplier: TMS Furniture (The Marketing Store)
9.4
27/09/2016
64/66
Additional warranty information added for ECE Fast digital Pyrometers
9.5
21/11/2016
43
Addition of new supplier: Lancer
9.5
21/11/2016
34
Addition of the Franke GC150 Grinder
9.6
14/03/2017
35-36 50, 51, 53
Labour schedule and van stock for T600
9.6
14/03/2017
Labour schedule and van stock for Aurelia II
9.7
12/04/2017
10, 12
Added 3v toaster to list of equipment in guidelines. Updated the 5v and added the 3v toaster van stock lists.
56, 57, 59 Added the DCFT toaster and updated the equipment list, length of warranty period list & the warranty exclusions list. Also added the Van stock list for the DCFT Toaster. 50, 55 Removed Aurelia 4 group handle from the equipment list, added the Aurelia II Group Handle (all) in the length of warranty period, added the Simonelli Aurelia II – Van Stock list.
9.7
12/04/2017
9.7
12/04/2017
9.8
13/04/2017
34,37
Added T600 Group Handle to equipment, updated length of warranty for T600 & T600 Van stock List.
41,70 Updated H+K Equipment and length of warranty period adding Cone Dipper Appliance to both. Added Metlam to the NZ warranty holder contact list.
9.9
20/04/17
10.0
29/06/2017
68
Added Electrolux dishwasher with 2 years parts and labour to stoddart column.
10.1
24/06/2017
62
Created a QC Industries warranty info page and Recommended Van Stock Table.
69 Updated Parts and Warranty for Stoddard | Press toaster, under counter dishwasher, Capture Jet, Powersoak sink, Display and milk fridges.
10.2
07/08/2017
14, 18, 32, 55.
10.3
06/09/2017
K3 & K503 added to Carpigiani, Removed Marshall, and replaced all “NIL” under coverage to “No Labour or Travel”
10.4
27/09/2017
69
Changed the Transact contact number on both the AUS and NZ “Who to contact” page.
10.5
09/10/2017
43, 46
Created new pages for Marketing creations and H+K Lighting.
10.6
17/10/2017
69
Updated the Roband vitamix blender parts warranty.
22-34 Updated cornelius’s; Equipment, Warranty period, replace page 25 with table, added helix scheduled warranty repairs, removed bulletin page.
10.7
23/10/2017
17/18/19 /23
10.8
24/10/2017
Updated the H+K Administered warranty added barista technology also added equipment for Carpigiani.
2, 31, 71 Updated table of contents - minor alignment changes to Cornelius Van stock table - Removed Melitta from document - Removed melitta coffee machine, JD Hand drier & Marshall toaster from H+K Administered warranty page and moved Logitech CO2 Alarm Panel with 5 years parts from who to contact to H+K Administered warranty.
10.9
25/10/2017
11.0
27/10/2017
4 Removed a now defunct process for NZ to call H+K for warranty claims. Superseded by national NZ rollout of e-Tech.
67, 61, 70 & 72
11.1
16/11/2017
Added True Refrigeration to doc. Updated Van stock for QC Industries. Updated Aus & NZ Warranty guide.
Page 92 of 95
Version 15.9 Issued 13 th June 2024
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