H+K ANZ - Warranty Guidelines

Amendment History

Page/s Altered

Version

Date

Amendments

11.2

23/11/2017

71

Amended AUS Non-H+K Warranty Changed ‘Rural control’ to ‘Garrards’ (Bug Zapper) and contact number.

11.3

20/12/2017

72

Amended AUS Stoddart extended warranty for Glass Components.

11.4

1/02/2018

50, 74

Added Newco Enterprises to the document & Amended the New Zealand - H+K Administered Warranty.

11.5

6/02/2018

72, 74

Added Cone Dipper Appliance to AUS & NZ ‘Who to contact” pages.

11.6

15/02/2018

73

Amended Williams refrigeration labour warranty from 2 years to 3 years.

11.7

28/02/2018

74

Amended NZ H+K Administered warranty – changed “Williams refrigeration” from 2 – 3 years labour warranty

11.8

22/03/2018

73 & 75

Amended Aus & NZ Transact contact number. Non H+K Administered Warranty.

11.9

30/04/2018

4 & 9

Removed the process of completing the Warranty Request form

12.0

24/07/2018

10

Added Accubanker to the warranty guildlines.

12.1

18/10/2018

73-79

Addition of new supplier Tesuco, Amended Server warranty from 1 to 2 years, Added Welbilt Grills

12.2

29/11/2018

52-53

Bug fixes: overlapping pages and indexing issues. No change to content

12.3

19/03/2019

38

Added New supplier Elkay Interior Systems

12.4

17/04/2019

18

Updated Barista Technology Terms

12.5

05/09/2019

- Updated H+K, Lancer, Cornelius, and QC Industries Terms. Updated the At-a-Glance tables for both AUS & NZ. Added Warranty return form

12.6

11/09/2019

-

Facelift only – no change to content

15, 19, 25, 48, 73, 83, 85 & 86 Added additional info to ATC, added additional info & new puq presses for Barista Technology, added FMFV to Cornelius, added prep table table for H+K Warranty, added Sanremo, updated warranty contacts.

12.7

22/01/2020

12.8

21/02/2020

15

Added ATC 1000 meter reading PM requirement

12.9

28/02/2020

19

Added additional exclusions and recommended van stock

12.10

05/03/2020

52-54

Updated Lancer guidelines

12.11

09/04/2020

19

Amended Barista Technology additional information

12.12

29/04/2020

87

Added Enware non-H+K administered warranty

12.13

19/05/2020

85

Added Frymaster UHC to Moffat administered warranty

12.14

02/06/2020

85

Added Williams Jade Hydrocarbon fridge and freezer warranty period

12.15

14/07/2020

85

Added new washing machine units to Richard J.

12.16

05/08/2020

87 Added Six Simple Machines milk juggler & jug washer, Frymaster UHC (touch screen) and Garland next gen grills to NZ guidelines.

13.0

16/09/2020

85/86 & 19 Added new AJ Baker guidelines (BIC & Compressor) & added additional page for this section. Updated Barista Technology guidelines, complete re-fresh of this OEM.

4-8, 19-23, 62-69 & 90

Additional Barista Technology guidelines, Simonelli guidelines, content changes and email amendments throughout document, additional NZ – non administered warranty and AUS – non administered warranty.

14.0

16/12/2020

14.1

17/02/2021

15, 16 & 92

Updated ATC guidelines & added Electrolux 6kg washing machine to who to contact.

14.2

23/06/2021

91-93

Updated Warranty administrators for Lancer, PUQ Press, Perfect Moose, RAM Fry, Miele.

14.3

16/08/2021

20

Remove Bunn OEM as no longer required

14.4

01/09/2021

69

Updated San Remo warranty terms and NZ contact details

14.5

25/05/2022

20-22

Added Barista Group to H+K administered warranty

14.6

21/09/2022

59, 51 & 29

Added to Cornelius ABS 2.0 Guidelines, Simonelli (GX85) Guidelines , Matrix Guidelines & added Hemro Guidelines

14.7

28/10/2022

95 & 96

Added Avery Demison who to contact & ATC22 & ATC22A

14.8

01/02/2023

-

Removed True Refrigeration and updated contact details/emails for AUS and NZ

14.9

2/5/2023

Contents 96, 92, 11, 27,29, 64,65 & 57

Updated email address and table of contents

15.0

27/7/2023

Updated details of AccuBANKER, Who to Contact NZ & AUS, Updated Cornelius removed H&K Lighting & Newco

15.1

29/8/2023

23,24,25

Added Brista technology PUQ press OEM

Page 93 of 95

Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here