H+K ANZ - Warranty Guidelines

Barista Group

OEM requires the return of all parts for claims under warranty within 7-days of completion of the job.

Equipment: BGC1-IZAGABLK

MARKIBAR IZAGA COFFEE GRINDER BLACK

Length of Warranty Period: 2 Years ~ Parts and Labour starts 14 days from date of Despatch from Barista Group Co.

What Warranty Will Cover Callout Rate - 1 call out / service fee per service call ( up to 80kms ). - Excess travel over 80kms is not covered by the OEM. Labour Rate - as Per Labour Schedule

Replacement parts - 90 days warranty, please contact Barista Group Co directly.

NOTE: any fair & reasonable charges invoiced to H+K that are not covered by the OEM labour schedule below & or as indicated above will be invoiced direct to the store by H+K

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. The warranty does not cover wear of the burrs and faults caused by improper use, for example: 1) Impacts, broken parts due to dropping or knocks. 2) Power surges in the electrical network 3) Connection to an improper electrical mains supply 4) Use of corrosive cleaning agents 5) Placing of materials other than coffee beans in the hopper 6) Use as a retail grinder (filling coffee bags or similar) 7) Use of spare parts not provided by Markibar (burrs of unknown origin) 8) Equipment requiring calibration 9) Equipment requiring restoration of correct settings due to changes made by operators 10) System blockages 11) Damaged external covers and cosmetic parts from expected normal use 12) Any part or assembly that has been altered, modified, or changed with a non-original component 13) Any part or assembly subject to misuse, abuse, neglected or damaged by accidents

Additional Information I.

Technical PM’s must be completed at the following intervals to ensure warranty is valid for the entire two- year period. Failure to complete schedules PM’s will void OEM warranty. Recommended to be logged on e-Tech for records.

II. Completed Commissioning Forms must be submitted to Barista Group Co mcd@baristagroup.com.au & H+K Australian Warranty warranty.au@hki.com III. Faulty Parts

a. All Required Faulty Parts must be returned to Barista Group Co within 7-days of completion. No parts to be returned to H+K. b. Faulty parts must be returned to Barista Group Co address: E14 and E15, 20 Picrite Close Pemulwuy NSW 2145 at the expense of the sender.

IV. Technical Support available from Monday to Friday 08:30 am to 17:00 a. Phone: 0408 316 292 or Email mcd@baristagroup.com.au

Preventative Maintenance Requirements Store Level: Daily Calibration PM Card Store Level: Daily Cleaning PM Card BE 99 01 Technician Task: Semi-Annually ~ 55,000 Cups BE 99 S1-T Technician Task: Annually ~ 350,000 Cups BE 99 Z1-T BE 99 D2

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Version 15.9 Issued 13 th June 2024

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