McDonald's ANZ - Warranty Guidelines

WARRANTY GUIDELINES

1.3

INVOICES

Invoice must be received within 30 days of the repair completion date Where required, parts must be returned within 30 days of repair completion date The following details must be supplied on the invoice and service report:

o Warranty claim number o Date work completed o Restaurant Site Number and Restaurant Name o Equipment Model & Serial Number o Accredited Technician Name o Itemised time spent on job including travel charges o Call out/service fee o Labour hours o Additional travel (over 80km)

o All consumables used o Parts used (at $0.00) o Detailed description of fault and work carried out, so the manufacturer understands what has occurred o Coffee equipment - must contain tamp/cup and cleaning counts o Shake/Sundae equipment – must contain the cone count o Equipment software issues – error codes, error logs and version of software. o List parts used at zero dollar value – you must list the part number and description o Photos and/or videos of faults and corresponding parts are to be taken and sent with the service agent’s invoice.

See sample invoice on page 9 of this document

Australia – Invoices to be emailed to Australian.Finance@hki.com New Zealand – Invoices to be emailed to NewZealand.Accounts@hki./com

IMPORTANT NOTE •

Invoices received after 30 days of repair completion date will not be paid. • Faulty parts received after 30 days of repair completion date will be returned to the agent at their cost and invoiced to the service agent. • Invoices without sufficient detail of the repair and required information will be sent back to the agent for resubmission before the 30-day cut off. • When faulty parts are requested to be returned, the invoice will not be paid for that claim until the parts have been returned for the same claim. If no parts are returned within 30 days, the invoice will not be paid, and the warranty claim will be closed. For any warranty claims closed due to due parts and/or invoice not being received within 30 days of repair completion date will be communicated via email to the service agent.

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Version 1.2 Issued 23 December 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here