McDonald's ANZ - Warranty Guidelines

WARRANTY GUIDELINES

1.4

GENERAL EXCLUSIONS

The following items are not covered under warranty. Each manufacturer may have a specific list of exclusions in addition to this list. o Tolls o Parking fines and parking fees o Training costs o Relocation costs (to offsite location or within store) o Installation costs o Issues arising from failure to follow proper installation instructions o Calibrations/Brixing o Sundries o Adjustments o Issues due to user error

o Wear & tear components (consumables) o Attendance by technician and no fault found o Improper storage and handling o Accommodation o Unauthorised return visit/s per claim o Improper or unauthorised repairs o Overtime, after hours & public holiday charges o Unapproved 2 nd technician

o 2 nd call out fee (per claim) charged on authorised return visit o Postage, freight/handling and warranty administration costs o Issues due to lack of maintenance or cleaning o Reprogramming o Misuse, alteration or abuse of equipment o Fault because of preventative maintenance not being completed o Preventative maintenance work (PM Kits) o Time spent seeking tech support o Parts returned incomplete, not assembled or damaged due to inadequate packing

1.5

e-TECH

All technicians must sign in when they arrive at the restaurant (including completing a risk assessment) and sign out when they leave.

If leaving to pick up a part the service request should be put on-hold in e-Tech When technicians encounter issues at the restaurant (no passwords etc.).

• Use the Covid19 login which is the store number. • Contact H+K customer service 1800 032 203 Cost breakdown should be completed for all service requests, by the service agent. NOTE: Upon attendance the model & serial number must be verified by the technician & match the warranty request – if there is a discrepancy the technician is to advise H+K Warranty via phone or email.

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Version 1.1 Issued 08 November 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here