H+K ANZ - Warranty Guidelines

Matrix Catering

Equipment: MAT3-NZLC-HOTCHOC HOT CHOCOLATE MACHINE MONARCH

Length of Warranty Period: 2 Years ~ Parts Only on electronic parts. 6 months ~ Parts Only on mechanical parts

What Warranty Will Cover Parts Only – No Labour.

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document.

An illustrative list of common issues that are not a manufacturing defect have been provide below. This list is not exhaustive. • Poor water quality or lime-scale • Unsuitable or non-functioning water pressure or supply • Unsuitable or non-functioning electrical supply • Unsuitable or non-functioning water drainage • Any site issue (a problem not physically with the machine itself) with water, power or waste • Failed Lighting • Failure to follow the cleaning or maintenance instructions in the provided booklet or machine software • Failure to de-scale the machine • Loss of any component • Incorrect assembly or damage caused by incorrect assembly of components • Breakage of any glass components • Dents or physical damage to panels or mouldings • Adjustment of any machine programming after installation • Problems with external water treatment systems • Warranty does not cover facia panels, branding panels, glass components or decanters or accessories. Any modification made to any machine without the express written permission from Matrix Catering Systems Ltd will immediately and without prejudice void all and any manufacturing defect warranty. Only work carried out by an authorised service agent can be warranted under this manufacturing defect warranty.

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Version 15.9 Issued 13 th June 2024

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