McDonald's ANZ - Warranty Guidelines

WARRANTY GUIDELINES

1.6

PARTS

Technicians must carry appropriate van stock to allow for “first time fix” (see warranty guidelines for recommended van stock) If part/s are required to complete the repair & the technician does not have them in their van H+K Warranty must be contacted the same day via email warrantyanz@hki.com The email must clearly be marked as stock required for warranty job and include the following: • Warranty number • Part number • Part description • Details on where parts are to be delivered • State if the customer can or cannot serve product Van stock used is replenished – H+K do not credit parts used on warranty claims. Faulty parts must be kept for 90 days, by the service agent from repair completion date as they may be requested by the manufacturer for testing Faulty parts that are required to be returned must be received within 30 days of the repair completion date with each part labelled clearly showing the part number and warranty claim number. • If a part provided under warranty was not used – please label as ‘not used’ with the part number and warranty claim number. If you require part numbers please refer to exploded diagrams and/or service manuals on Egnyte website https://hki.egnyte.com or search the equipment on anz.hkionline.com for part images and exploded diagrams. • Package items appropriately and safely for return so there is no risk of damage during the return freight – please refer to exclusions list. • Email warrantyanz@hki.com the following: o warranty claim number o part number/s o total weight o height, depth & width o total number of cartons to be returned. • The courier will contact you via phone to confirm the pickup. • A connote will be provided by the courier via email to print and place on the package. 1.7 COLLECTION OF FAULTY PART/S FOR RETURN H+K Warranty will send an automatic report weekly to the service agent via email. The service agent will be required to provide an update on all outstanding jobs that are incomplete or not yet finalised. If the warranty claim was signed out/completed on e-Tech over 30-days ago, it will be highlighted red. We will urgently require an update on the warranty claim/s that are overdue. If no updates are received by week end (report sent Monday, must have updated by Friday) the job will be rejected due to age and we will be unable to process a warranty claim with the manufacture. This will be communicated via email to the service agent 1.8 OUTSTANDING WARRANTY JOBS REPORT

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Version 1.2 Issued 23 December 2024

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