H+K ANZ - Warranty Guidelines

Warranty Guidelines

1.8

General Exclusions

The following items are not covered under warranty and if/ when invoiced to H+K they will be invoiced by H+K directly to the store. Each OEM may have a specific list of exclusions in this document which is in addition to this list

Please note that if charges are not fair and reasonable, H+K will not pay the Service Agent until revised

o Tolls o Parking fines and parking fees o Training costs o Relocation costs (to off site location or within store ) o Installation costs o Issues arising from failure to follow proper installation instructions o Calibrations/Brixing o Sundries o Adjustments o Issues due to user error

o Wear & tear components (consumables) o Attendance by technician and no fault found o Improper storage and handling o Accommodation o Unauthorised return visit/s per claim o Improper or unauthorised repairs o Overtime, after hours & public holiday charges o Unapproved 2 nd technician

o 2 nd call out fee (per claim) charged on authorised return visit o Postage, freight/handling and warranty administration costs o Issues due to lack of maintenance or cleaning o Reprogramming o Misuse, alteration or abuse of equipment o Fault as a result of preventative maintenance not being done when due o Preventative maintenance work o Time spent seeking tech support o Parts returned incomplete or damaged due to inadequate packing

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Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here