McDonald's ANZ - Warranty Guidelines

WARRANTY GUIDELINES

1.9

GENERAL

Labour should not exceed manufacturer guidelines – if the service agents think it will take longer, they should seek approval from the appropriate H+K Technical Service Manager and this additional time must be justified in the service agent repair details on the invoice. This gives the warranty claim the best chance for full approval. Each technician to attend training with H+K or manufacturer for any equipment they repair. It is critical service agents attend further training for new models, this can be face-to-face or online. Equipment should not be removed from site for repair unless authorised by H+K Technical Service Manager

1.10 MANUFACTURER LABOUR SCHEDULE

Refer to the labour schedule available in the warranty guidelines for manufacturers allowable repair times. If repair times exceed those stated in the warranty guidelines document, charges not covered by the manufacturer will be invoiced to the restaurant by H+K.

1.11 PARTS ONLY CLAIMS

The following information is required to submit a 90 day ‘ parts only ’ warranty claim: • Store name & store number • Machine type and model • Serial number of machine • Part number • Date purchased from H+K and invoice number • Date part installed • Date part failed • Detailed description of fault (what is faulty on or about the part) • Send photos and/or video to further supports the claim NOTE: claims without supporting information such as photos/videos will not be accepted.

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Version 1.1 Issued 08 November 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here