H+K ANZ - Warranty Guidelines

Warranty Guidelines

1.9

Parts Only Claims

The following information is required to log a parts only warranty claim: ➢ Store name & store number

➢ Machine type and model ➢ Serial number of machine ➢ Part number ➢ Date purchased from H+K and invoice number ➢ Date part installed ➢ Date part failed ➢ Detailed description of fault (what is faulty on or about the part) ➢ Send photos and/or video to further supports the claim ➢ Carpigiani claims require the cone count from the machine and if it’s shake or sundae side

NOTE: Damaged parts are not claimable under warranty and must be reported to H+K within 48hrs of receipt as noted on pick slips

1.10

Planned/Preventative Maintenance Requirements (PM)

Regularly scheduled Planned Maintenance is required to be completed in accordance with the OEM guidelines.

Failure to produce proof of Planned Maintenance completion may result in the rejection of warranty claims.

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Version 15.9 Issued 13 th June 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here