McDonald's ANZ - Warranty Guidelines

WELBILT - GARLAND

Equipment EL.GRILL, 3 PLATEN SINGLE CHASSIS *AUS* EL.GRILL, 2 PLATEN SINGLE CHASSIS *AUS* Length of Warranty Period 2 years parts and labour (from date of installation) 90 days parts only The service agent is required to supply photo/videos and retain all parts for a period of 3 months.

What Welbilt Will Cover Labour – As per labour schedule Travel – 1 call out/service fee (80kms)

The manufacturer requires equipment to be registered on their website by H+K upon return of the commissioning form.

Additional Information Welbilt required photo evidence showing before (the fault, condition of equipment) and after service. Failure to provide photos will result in the service agent invoice not being paid until provided. A clear description of the fault reported and diagnosed findings. Followed by what was done to repair the equipment is required for every service. Total Platen Cycle counts: Take a photo or record the cycle number and report along with the grill serial number and which lane on the grill the part is being replaced. Invoices for H+K Warranty work will not be accepted without a ‘survey ID’ from the Clamshell Critical Parts Inspection Survey (see below). McDonald’s Preventative Maintenance/Certification Checklist Grill certification must be completed yearly. The checklist MUST be completed by the service provider while on site via the online link. This will automatically be uploaded to the e-Tech service request, including supporting images. Checklist Link: https://app.smartsheet.com/b/form/f8b53230f690425ba005aeb9e275bf4e

Warranty Exclusions Refer to “General Exclusions” at the beginning of this document. Gap Calibration (1 Gap calibration within 30 days of startup allowed) Thermocouple Calibration User damage Misuse and abuse

Water damage Operator error During daily maintenance task water or chemicals should not be poured directly onto the upper platen assembly. Doing so may cause internal damage to the unit which would not be covered under warranty. Please follow the instructions below to ensure all required information is included when attending service call during warranty. In the event of an Actuator / SSRB / SIB failure (part order) under warranty, please complete the below as the service agent. 1. Attend service call with the symptoms that include the above parts affected. 2. Complete the survey online during the service call. 3. Record the ‘survey ID’ and report to H+K, when ordering parts/invoicing. 4. If need to contact Garland service support as indicated on the survey form, please contact your regional service manager for assistance. o Welbilt ANZ: Nigel Bevan 0438 489 132 or H+K Australia: Georgie Selway 0438 684 398 5. Ensure all defective parts stated above are kept for 90 days unless return is requested by H+K. Clamshell Critical Parts Inspection Survey : https://www.surveymonkey.com/r/PVH8XQS

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Version 1.1 Issued 08 November 2024

Once Printed or saved, this document is considered an uncontrolled version. For the current version, refer to Warranty Guidelines online here